Customer Care Representative with Swedish

EXL SERVICE ROMANIA PRIVATE LIMITED SRL

21-05-2012 | EXPIRA LA 20-06-2012

Job expirat

RESPONSABILITATI

 To help underwriters create a quote forinsurance policies (domestic as well as multinationals). The responsibility will also include conducting the same process at the renewals stage to ensure the information entered in the system is correct;
 To ensure that the process transactions are processed as per required procedures;
 To ensure that the assigned targets in accordance with SLA are met;
 To ensure that the quality of the transactions is in compliance with predefined parameters;
 To provide the relevant process reports on a daily basis;
 To accomplish all tasks in accordance with the internal norms & procedures;
 To ensure that all KPIs are constantly met.


CERINTE

 At least medium proficiency in Swedish (both written and spoken);
 At least an intermediate level of English, both written and spoken;
 Fresh University graduate or experienced professional;
 Computer proficiency;
 Quick-minded, adaptable, results & client centered;
 Strong commitment to the quality of deliverables;
 Previous client service / insurance background are an important plus.


BENEFICII OFERITE

 Competitive salary remuneration;
 Motivating package of non-financial benefits;
 Diverse career alternatives in a multinational company.


DESCRIEREA FIRMEI

EXL Service (NASDAQ: EXLS) is a leading provider of outsourcing and transformation services. EXL's outsourcing services include a full spectrum of business process outsourcing services from offshore delivery centers requiring ongoing process management skills. Transformation services enable continuous improvement of client processes by bringing together EXL's capabilities in decision analytics, risk and financial management and operations and process excellence services. Headquartered in New York, EXL primarily serves the needs of Global 1000 companies in the insurance, utilities, banking and financial services, transportation and logistics, and travel sectors. Find additional information about EXL at www.exlservice.com.