Job expirat
At DataValidation, high touch client service is a critical element of our success. In this role, you will be a key customer advocate to our fast growing customer base. You will work directly with our customers to ensure that they achieve their objectives within the DataValidation product. The ideal candidate will relish the opportunity to collaboratively work with clients to troubleshoot and solve issues in real-time. The role combines the disciplines of customer support and problem solving in a dynamic, high growth environment.
You will report to our Customer Advocate Manager and be given as much responsibility as you can handle. This role is central to the success of our product in the marketplace.
Our ideal team member is a self-directed, highly accountable individual with very high social intelligence, and a natural inclination for problem solving. He or she will jump in with sleeves rolled up, and make significant contributions to customer support programs. For the person we ultimately select, this will be an incredibly fun, challenging, supportive and rewarding job that will shape their future business career.
Customer Advocate H@cker Job Description
Become an expert in DataValidation service offerings and partner integrations to troubleshoot and solve our clients' problems.
Respond to inbound support requests from DataValidation clients.
Contribute to a self-service knowledge-base by identifying and documenting common customer inquiries.
Assist new clients during the on-boarding process – help new users use DataValidation and identify FAQs and opportunities for video tutorials.
Support customers during their entire lifecycle by understanding each step
To be the main contact for the customer in handling a question or problem, and keeping the customer updated with timely and frequent information about progress towards resolving the issue.
To facilitate a resolution by bringing together the appropriate department heads.
Document complicated processes and manage multiple open screens
Proactively seek opportunities to drive growth and revenue
Seeks opportunities to recommend the most ideal service rather than just answer questions.
Be a customer evangelist. Solicit testimonials from happy customers.
Required Skills & Experience
What qualifies you for this position? You have:
Graduated with a college degree from a respected college or university (Computer Science or Engineering preferred)
Zero to three years experience in Customer Support, or IT/Software Development
Detail oriented, process driven thinker with relentless follow through
Demonstrated ability to craft personal, succinct, professional emails to business executives
Willingness to go the “extra mile” for the customer while being patient, professional, and consultative
Fluency in English along with excellent phone skills, phone etiquette, interpersonal, written and oral communication skills. (Additional languages a plus)
Effective communication skills with the ability to multi-task and manage multiple conversations at once
Knowledge of Microsoft Excel in terms of cross-tabulating datasets a plus
Good knowledge of SaaS platform basics and email marketing
Strong desire for long term growth in the company
Other Great skills to have (these are not required but nice to have, also if you are capable of learning on your own time that is a plus)
What will help you advance in this position:
Object-oriented experience using JavaScript, Python, PHP or C++
Exposure to development in a Linux/Unix environment
Database experience and web development experience
In depth knowledge of DNS & SMTP
Knowledge for linux server administration & dev ops tools like Chef or puppet.
DataValidation customer support is 24/7. We are hiring for 3 shifts 8-4, 4-12, 12-8. Please indicate your availability when applying. You must be flexible and available to work nights and weekends. Daily responsibilities will include servicing inbound support tickets, providing live support on the website via LiveChat, occasional support phone calls, and resolving customer issues. As well as helping develop tools, scripts, and automated processes to help improve customer support experience and overall customer satisfaction. We are looking for h@ckers who love to get stuff done, help customers succeed and want to help our company grow.
We provide training on the product, service, and industry but you are ultimately responsible for fully understanding our service offerings, partner integrations, and how it relates to the client. Candidates that are organized, punctual, attentive, and perform well under stress will excel in this role.
We provide competitive pay, bonuses, and many other perks .
As pioneers in the email deliverability industry, we are reinventing the space again. When email verification was only handled in bulk, we were the first service to offer a real time API solution.
In 2012, Mike Marian became aware of unaddressed needs in the email marketing industry. He didn't know what was wrong, but he knew something wasn't right. Email validation, list cleaning, and the email hygiene industry was broken. Mike left DataValidation.com to found Synapp.io with the belief that there should be a comprehensive and ongoing solution to deliverability and compliance issues that's self service, priced fairly, customer centric, and integrated with your current email tools.
In Fall of 2013, Synapp.io acquired DataValidation.com and launched email assurance, the next generation of email deliverability and compliance. We will continue to push the envelope in terms of the value we deliver and set the industry standard for email marketing deliverability and compliance.
Our team is the right mix of smart, creative, and crazy to continue pushing the envelope and provide an industry standard.