Job expirat
This is a management role with responsibility for the profitability, client satisfaction, operational delivery, growth and development on a number of key client accounts. The role holder will operate across the Managed Services group, drawing on technical, operational and support resources to deliver within agreed deadlines, resolve client issues and conflict, implement improvement processes and drive revenue and profitability of the account(s). The role holder should be business focused with experience of working across teams and processes, with a good understanding of IT Management.
The role holder should be aware of industry skills such as ITIL and Prince 2 and he should be familiar with technical concepts and principles and able to communicate these at a conceptual and business level to senior staff internally and externally. Also, the role holder should have previously worked on a commercial role or should show strong commercial awareness.
The role holder should be able to demonstrate:
• Experience in support and managed services operations, from Service Desk responsibilities to technical specialist teams
• Management of customer relationships, expectations and definition of service levels
• Experience in Customer Care techniques/skills and implementation of such programmes
• Management of technical change – must be highly proficient
• Experience in change and conflict management
• People Management skills
• A strong understanding of the relationship between IT and Business
It is highly desirable that the role holder has previously held a similar role in an IT Services environment. Other desirable experience would be a background in supplier management, IT Management or Consultancy.
Endava is a well-established IT Services company, with over 600 staff operating from our headquarters in London and offices in the UK (London, Oxford), USA (New York), Romania (Bucharest, Cluj-Napoca, Iasi) and Moldova (Chisinau).
We design, implement and manage business-critical systems and digital services for the financial services, telecommunications, media & entertainment and professional services sectors.
Endava is a fast growing organisation where you will find an international environment and rewarding opportunities. You will be involved in challenging projects for some of the world’s leading companies and use proven technology practice.
We always aim to attract the most talented IT professionals as well as experienced business specialists. We foster an environment of learning and sharing, encouraging our staff to develop relevant skills and increase performance. We value proactive professionals and support them in developing their leadership talent.
