10-10-2014 | EXPIRA LA 09-11-2014
Job expirat
JOB REQUIREMENTS:
• To actively manage the performance of the team and provide training, coaching and support and as necessary to improve results
• To assess the quality of each team member’s work by completing regular tray checking and giving feedback to the employee to resolve any issues found
• To assist in the setting of performance standards for team member’s and to communicate these clearly
• To perform team member’s appraisals
• To prepare for and undertake probationary review meetings with the team ,reviewing their progress against their objectives and agreeing actions for future review
• Maintaining and enhancing good business relationships with agents, consumers and suppliers.
• Maintaining a commitment to achieving the highest levels of customer service at all times.
SKILLS AND EXPERIENCE
• Previous experience in the role of Manager or Team Leader
• Proven ability to manage and motivate (whether in work context or out of work context)
• Strong communication, interpersonal and client relationship management skills
• Effective delegation skills
• Travel industry and/or Call Centre experience
• Experience working in a customer facing role
• Fluency in spoken and written English and Spanish
• Strong communication, interpersonal and client relationship management skills
• Good negotiating and influencing skills
• Accuracy, research skills and attention to detail
• Ability to anticipate and solve problems
• Team working skills
• Stamina and persistence
• A “can do” approach
• Ability to organise and plan effectively and to prioritise tasks in order to manage multiple activities and meet deadlines
• Ability to work under pressure and to tight deadlines
• Willingness and ability to take ownership for decisions
• Initiative to achieve the best result
• Computer literate
Benefits
• Motivating salary package including:
o Net salary per month, paid by bank transfer into your nominated bank account twice a month.
o Meals.
o 24/7 private medical insurance within Romania.
o “Friends and family” discounts – you are offered discounted rates for any reservation made using one of our websites.
o % paid for working nights (50%), weekends (20%) and bank holidays (100%).
• TRAINING package.
• Young and professional work environment.
• Opportunity of personal development in an international environment.
• Incentives.
• Flexible working schedule
Please send me your resume at carmen.florea@upasolutions.ro
UPA Solutions este o companie romaneasca ce oferă o gamă largă de servicii printre care furnizarea de servicii de recrutare, selecție de personal și formare profesională.
Compania aflată în continuă dezvoltare are în prezent un număr de 12 colaboratori în patru centre de contact, Bucureşti, Botoşani, Brăila şi Alba Iulia, urmând să deschidă în perioada următoare, noi puncte de lucru. Expertiza echipei din cadrul UPA Solutions în domeniul serviciilor de resurse umane permite companiei noastre să asigure servicii de calitate alături de garanția identificării candidaților potriviți dinamicii companiilor-client.
Pentru mai multe informatii vizitati site-ul: www.upasolutions.ro
