Job expirat
Sustaining Engineer
Location: Brno, CZ
Role Summary
The Messaging Sustaining team provides 3rd line support to live customer sites and Release Sustaining for OMG and Message+ products. OMG and Message+ are Acision’s messaging and multi-media gatewaying and personalization products
Summary of Key tasks and activities
• Participate in the design of solutions involving OMG and Message+
• Perform inspection and integration of delivered OMG/M+ and third-party software components
• Deliver workaround’s to customers including software and documentation.
• Be responsible for 3rd line Support of delivered solution including making workaround and configuration changes in emergency situations.
• Be responsible for driving Product Maintenance in providing software code fixes for our customers
• Be available to be on call 24X7 on a rota basis.
• Act as knowledge base for the solution, producing FAQs and other customer facing documents.
• Liaise with customer support engineers in the field.
• Occasionally travel to site to assist in deployment activities
Key Skills/Competencies
1. Minimum Qualifications and Experience:
• Computing Degree or equivalent
• 3 years in a support role
• 2 years experience with shell scripting (java experience is a pre)
• 3 years experience with UNIX, either HPux, Solaris or Linux.
2. Key competencies essential for the role
• Strong analytical skills
• Good communication skills both with team members and customers
• Used to problem-solving under pressure
• A good customer focus - to understand the impact of engineering deliverables
3. Technical Knowledge and expertise
• Knowledge of PERL
• Knowledge of HTML
• Basic knowledge of Java
• Experience with SMS based products
• Experience with Apache-Tomcat
• Real time systems knowledge
• Excellent presentation skills/ Customer facing abilities
• UNIX system administration skills
Outstanding financial offer, according to your experience and performance.
If you feel you have the necessary skills for this challenging positions, send your CV in English at job@cbs.ro
Applications will be treated in strict confidentiality.
Only selected candidates will be contacted for an interview.
Firma SC CASABLANCA SERVICES SRL Timisoara este o firma acreditata MMSSF ( acreditare TM 201/2002 ) care ofera angajatorilor servicii complete de recrutare si plasare forta de munca in tara si strainatate.
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