Job expirat
Location: Brno, Czech Republic
Role Summary:
As a Process Consultant you are responsible to establish a consistent set of policies, processes, systems and handbooks for a pre-defined Customer Services area.
You are responsible to continuously improve service delivery to LogicaCMG customers world-wide.
You are regarded as a Customer Services subject matter expert.
1. Academic skills
- You have a Bachelor degree within the IT or an equivalent background;
- ITIL Service Management and / or PRINCE2 Project Management certification is preferred;
- You are fluent in English both verbal and written, with second languages preferable;
2. Technical skills
- You have at least 2 years experience in defining policies, processes, business systems and handbooks, preferably in a support services environment
- You have at least 1 year project management experience
- You preferably have experience in the development of course material and/or presentations
3. Professional experience
- You have at least 2 years experience in the computer or telecoms industry within a highly technical and business critical environment;
4. Other
- You demonstrate flexibility and a high tolerance to travel;
- You are willing to work outside core hours to meet business demands;
- It is desirable that you have previous experience as a business consultant;
Outstanding financial offer, according to your experience and performance.
Firma SC CASABLANCA SERVICES SRL Timisoara este o firma acreditata MMSSF ( acreditare TM 201/2002 ) care ofera angajatorilor servicii complete de recrutare si plasare forta de munca in tara si strainatate.
Avem o baza de date solida, permanent actualizata cu CV-urile candidatilor. Dispunem de personal specializat in testarea si evaluarea psihologica a candidatilor.
Firma noastra este permanent la dispozitia dvs cu urmatoarele servicii :
- Recrutare si selectie de personal pentru acoperirea posturilor temporare sau permanente;
- Consultanta in resurse umane:
- Audit de resurse umane
- Analiza si evaluarea structurii motivationale si a satisfactiei angajatilor
- Servicii de consultanta in domeniul legislatiei muncii
- Anchete de opinie;
- Solutii complete de training in domeniul management, marketing, comunicare, vanzari, managementul carierei, cursuri acreditate si recunoscute in 15 tari din Europa (EBC*L ¿V European Business Competence License) in domeniul managementului afacerilor, comunicarii, leadership etc.
Calitatea, experienta si profesionalismul serviciilor pe care le oferim in domeniul resurselor umane ne recomanda.