Job expirat
For our client, an international company providing customer services, we are looking for candidates for a IT SUPPORT.
Role Overview:
Provide technical support and customer service to customers on smart phones and other telecommunication devices, diagnose the issue and provide a path to resolving inquiries
Log calls from customers onto Contact Management System and follow escalation procedures to resolve problems or issues.
Achieve call centre metrics including customer satisfaction, average handle time and customer availability as well as schedule adherence and accuracy
Demonstrate a high level of customer service when helping a customer, adjust approach to accommodate all levels of customer experience and show empathy for the customers at all times
Educate customers on support options, and the steps being taken to resolve their issue, including online tutorials, in-store programs and help applications built into the programs.
Communicate positively with team members, customers, and other partners
Excellent Customer Service skills
Very good orientation in Information Technologies
Written and verbal fluency in German language
English language on sufficient level to understand all training materials in English in both written and verbal format
Attractive compensation package relevant to experience
Development possibilities in the international environment
Excellent training and development opportunities within the company
Training will be provided abroad, then the job will be located in Brno
Founded in 1982, Grafton Recruitment has established itself as a world class provider of recruitment solutions. Grafton has experienced an impressive growth pattern in the last five years. The network has built to a total of 70 branch operations spanning 19 different countries including the United Kingdom, Republic of Ireland, Chile, Czech Republic, Slovakia, Hungary, Poland, Lithuania, Russia, Portugal, France, Austria, Belgium, Turkey, UAE and Romania.