Job expirat
To deliver Application support and deployment services for part of a given business area to countries/ functions, in order to ensure the maximum availability of these services to the business and the smooth deployment of new or improved services with minimal disruption to business continuity.
- Receives and logs requests for support from help desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and the needs of the organisation in accordance with SLAs and Blueprint processes ;
- Within own area of competence, investigates problems and other requests for support and determines appropriate actions ;
- Within own area of competence, provides correct responses to requests for support by means of for example: developing work-arounds or site-specific enhancements, manipulating data, reconfiguring systems, helping to implement changes to operating procedures, training users or operations staff, producing additional documentation, or escalating requests to those responsible for the development of system enhancements. Ensures all work is carried out and documented in accordance with required standards, methods and procedures (eg SLAs, Helpdesk tools and Blueprint processes 9 and 10), and the ‘knowledge base’ of known problems and tested solutions is maintained.;
- In accordance with agreed procedures, monitors application systems for which responsible by regular scrutiny of reports from the applications software, systems software or service delivery staff (via alerts and performance analysis) Notes problems and identifies performance trends. Referring to more senior colleagues where necessary, takes corrective action to improve performance and to avoid problems;
- Monitors progress of requests for support and ensures users and other interested parties are kept informed.
The provision of support services relating to specific application systems. Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance. Problems may be resolved by providing advice or training to users about the application systems’ functionality, correct operation or constraints, by devising work-arounds, by correcting faults, by making general or site-specific modifications, by updating system documentation, by manipulating data, or by defining enhancements - often in close collaboration with the systems’ developers. (Application support) Working across different support teams to get the help they need to arrive at solutions to their presented problems Steadily reducing the time they take to resolve problems as their knowledge of the total environment grows, so that they can take on more responsibility and workload Devising cost efficient and effective workarounds/ work instructions that will provide a temporary solution to a repeated problem until a more permanent solution can be found Identifying technical/ operational weaknesses (whether country specific or generic) , and then articulating them to relevant others for resolution • Determining how best to utilize existing solutions available so that they can help make the services provided by their own team more operable in the future.
Firma SC CASABLANCA SERVICES SRL Timisoara este o firma acreditata MMSSF ( acreditare TM 201/2002 ) care ofera angajatorilor servicii complete de recrutare si plasare forta de munca in tara si strainatate.
Avem o baza de date solida, permanent actualizata cu CV-urile candidatilor. Dispunem de personal specializat in testarea si evaluarea psihologica a candidatilor.
Firma noastra este permanent la dispozitia dvs cu urmatoarele servicii :
- Recrutare si selectie de personal pentru acoperirea posturilor temporare sau permanente;
- Consultanta in resurse umane:
- Audit de resurse umane
- Analiza si evaluarea structurii motivationale si a satisfactiei angajatilor
- Servicii de consultanta in domeniul legislatiei muncii
- Anchete de opinie;
- Solutii complete de training in domeniul management, marketing, comunicare, vanzari, managementul carierei, cursuri acreditate si recunoscute in 15 tari din Europa (EBC*L ¿V European Business Competence License) in domeniul managementului afacerilor, comunicarii, leadership etc.
Calitatea, experienta si profesionalismul serviciilor pe care le oferim in domeniul resurselor umane ne recomanda.