Linux Protection Server Support with German language

RESPONSABILITATI

Our Client’s Technical Support Consultants are masterminds when it comes to handling complex issues until final resolution. Their passion for the industry, combined with a genuine aptitude for technology, continues to innovate the way we do business. The team often participates in new product releases and beta cycles while researching operating systems, backup and recovery software, and third party applications. Let’s just say, there are no dull days. Our Client’s Consultants work hard, grow professionally, and continue to succeed.
Linux Protection Server Support with German language

Main responsibilities:

 Identify and solve the customer issue using a variety of methods including SSH, WebEx remote sessions, web interface, phone, and email communication
 Meet internal and client metrics
 Follow customer issues through the Ticketing system until resolution, even during escalation to Level 2 or 3
 Provide information to the customers Sales Rep when needed
 Provide timely, effective and correct Solutions/Information to customers
 Able to work on multiple tickets at once, while keeping high efficiency

Job Location: Sofia, Bulgaria

CERINTE

DESCRIEREA FIRMEI

We offer consultancy activities