Job expirat
Job Description:
- Focal Point for overall administration of World Wide New Service Offering Introductions & changes to existing offerings within Engagement Process
- Product/service number master data management/creation/updates;
- CI Market Offering updates & maintenance;
- Linkage with Global Reference team and with business Marketing or Practice teams for product master data requirements & issues;
- Ensures validity of existing product data in corporate product numbering systems;
- Documents & maintains end-to-end process for the development of New Service Introductions, working in conjunction with Business Operations, Marketing & Finance as required;
- Develops & documents processes for the administration in the field of New Service Offerings;
- Trains region/country Engagement Customer Operations teams on new processes as necessary.
ERGO WW Super User. ERGO is a worldwide Utilization Reporting system, which reports utilization of the workforce providing the employees of the Business units use one of its Labor Vouchering feeding systems to enter their time.
- Maintains user & admin access in support of region requests, add, delete or modify as required;
- Act as focal point for issues/escalations from country ERGO administrators;
- Maintains User training material & procedure documents;
- Member of ERGO Steering Committee;
- Liaises with IT & Resource Management staff to design, develop & implement changes to ERGO, including new reporting requirements;
- Communicate access issues from IT to field;
- Distributes ERGO update messages to the field;
- Adds Engagement Customer Operations view to conversations & debates regarding Utilization & reporting issues;
- Links with COMPASS team for any changes to labor entry which may have an impact on ERGO system, documentation or users.
Process Owner for Order Policies & Procedures. Responsible for the on-going development & maintenance of all policies & procedures in the order acceptance, order booking & sales credit areas.
- Updates & maintains policies & procedures on HPS Policies & Procedures website to ensure high standards of business control;
- Acts as focal point for questions & issues raises by region Engagement Customer Operations colleagues & other functions e.g. Business Operations & Finance, providing advice, guidance & decisions as required;
- Maintains Order Knowledge training documentation, providing training as required & especially where there are changes to existing requirements;
- Liaises with Corporate policy owners ensuring flow down of changes to Engagement policies & procedures;
- Teams with Compass Business Process
Documentation staff to ensure tight linkage between overall policies & procedures & Compass documentation;
- Liaises with HPS Customer Ops Control team to ensure order areas of the Operational Excellence Review program are kept up to date.
Develop & produce quarterly Engagement Customer Operations metrics/business fundamentals package.
- Working with region representatives, agree on consistent reportable metrics with emphasis on automation not manual data gathering;
- Incorporate new metrics as Compass data becomes available;
- Ensure linkage into the HPS Performance Measurement & Management System.
- Operational Excellence Review (OER) Analysis. Evaluate & analyze OER reports, marking trends, consistent issues & process improvement opportunities.
Candidate¿s profile:
- 2-3 years Process or Projects Coordination experience in a service related area (IT&C, Banking, Financial);
- Work experience in an international environment;
- Analytical skills;
- Fluency in English both verbal & written;
- Very good communication skills;
- MS Office knowledge at an advanced level;
- Self starter and ability to get things done without much guidance;
- Work independently to achieve desired objectives;
- Team orientated;
- Willingness to participate in non-standard working time models, in order to support Asia and US;
- Ability to travel for business purposes.
Company offer:
- Attractive salary package and development opportunities in a world wide environment.
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
