02-03-2007 | EXPIRA LA 08-03-2007
Job expirat
- Customer relationships-Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims;
- Proactively communicate order status to customers;
- Order receipt and check;
- Receive order from customer;
- Check that order contains mandatory information and is adequately filled;
- Check that order information is accurate;
- Complete order information;
- Forward checked orders to the order entry team;
- End-to-end order follow-up;
- Uses internal tools to check order status;
- Verify that order are scheduled within service level agreements;
- Inform customers about deviations;
- Take appropriate action in case of deviation;
- Confirm order to customer within defined timeframe;
- Claims management;
- Analyze and qualify claims;
- Identify the corrective action to be taken;
- Transfer instructions to the appropriate teams;
- Collaborate with other entities to ensure claims are resolved appropriately;
- Invoices management;
- Identify and analyze orders shipped but not invoiced;
- Provide reason for no invoice;
- Transfer instructions to appropriate teams to solve potential issues.
Experience in one or more of the following:
One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
External customer interface experience
Experience in taking care of ongoing business
Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
System administration
Basic knowledge of general administrative/clerical processes
Broad knowledge of administration, report generation and database inputs
Knowledge in IT Tools (database system; MS-Office and computer tools¿)
Skills:
English language- advanced level
German language- intermediate to advance level
Ability to work with minimum supervision
Interpersonal & communication skills (telephone, clarity etc)
Customer-oriented
Ability to easily adapt to different situations, efficient in stressful situations
Thoroughness
Resourceful, inventiveness
Attractiv salary package
Compania noastra imbina experienta, expertiza, managementul activ si cultura creativa. Asiguram clientilor nostri know-how-ul si cunoasterea pietei din Romania pentru a ajuta dezvoltarea unui proiect de succes. Forta companiei APT Resources & Services consta in insasi echipa si in devotamentul ei pentru a oferi de fiecare data cele mai bune performante. Domeniile noastre de specialitate se incadreaza in servicii profesionale de resurse umane, incluzand recrutare & selectie de personal si consiliere in cariera.
