03-12-2006 | EXPIRA LA 09-12-2006
Job expirat
- Customer relationships-Serve as single point of contact for Direct customers
- Answer to customer requests regarding open orders and claims
- Proactively communicate order status to customers
- Order receipt and check
- Receive order from customer
- Check that order contains mandatory information and is adequately filled
- Check that order information is accurate
- Complete order information
- Forward checked orders to the order entry team
- End-to-end order follow-up
- Uses internal tools to check order status
- Verify that order are scheduled within service level agreements
- Inform customers about deviations
- Take appropriate action in case of deviation
- Confirm order to customer within defined timeframe
- Claims management
- Analyze and qualify claims
- Identify the corrective action to be taken
- Transfer instructions to the appropriate teams
- Collaborate with other entities to ensure claims are resolved appropriately
- Invoices management
- Identify and analyze orders shipped but not invoiced
- Provide reason for no invoice
- Transfer instructions to appropriate teams to solve potential issues
- Experience in one or more of the following:
- One or two years experience in sales admin support job with basic administrative & clerical support for sales and in sales for advanced level role.
- External customer interface experience
- Experience in taking care of ongoing business
- Experience in answer to a wide-range of complex customer inquiries requiring investigation (non-standard solutions)
- Experience in acting as liaison between customer, sales/support team & supporting divisions / business centers
- System administration
- Basic knowledge of general administrative/clerical processes
- Broad knowledge of administration, report generation and database inputs
- Knowledge in IT Tools (database system; MS-Office and computer tools¿)
Skills:
- English language- advanced level
- One other major European language (French, German, Spanish) would be considered a plus
- Ability to work with minimum supervision
- Interpersonal & communication skills (telephone, clarity,)
- Customer-oriented
- Ability to easily adapt to different situations, efficient in stressful situations
- Thoroughness
- Resourceful, inventiveness
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .
