Volume Direct Order- Customer Service Representative

RESPONSABILITATI

Descrierea postului:


Customer relationships-Serve as single point of contact for Direct customers

Answer to customer requests regarding open orders and claims
Proactively communicate order status to customers

Order receipt and check

Receive order from customer
Check that order contains mandatory information and is adequately filled
Check that order information is accurate
Complete order information
Forward checked orders to the order entry team

End-to-end order follow-up

Uses internal tools to check order status
Verify that order are scheduled within service level agreements
Inform customers about deviations
Take appropriate action in case of deviation
Confirm order to customer within defined timeframe

Claims management

Analyze and qualify claims
Identify the corrective action to be taken
Transfer instructions to the appropriate teams
Collaborate with other entities to ensure claims are resolved appropriately

Invoices management


Identify and analyze orders shipped but not invoiced
Provide reason for no invoice
Transfer instructions to appropriate teams to solve potential issues

CERINTE

BENEFICII OFERITE

Attractive salary package