Job expirat
- Within EMEA, the Volume Direct Operations organization hosts the Customer Set up team (VDCS) and the Order management reporting team.
- This team aims at set upping new volume direct customers and operational reporting.
- Team management
- Motivate team
- Manage team members performance
- Provide support to set up and reporting agents on escalations
- Ensure processes are followed
- Provide regular updates to HP service manager
- Act as back up for other team lead is out of the office
- Develop customer oriented culture
- Act as role model for agent¿s by demonstrating customer oriented behaviour
- Develop customer oriented behaviour within the team
- Ensure quality of agents service
- Analyze operational metrics
- Analyze SLA performance with HP service manager
- Advise HP service manager on improvements for potential quality issues
- Transfer instructions to appropriate teams to solve potential issues
- Improve agent processes
- Analyze root cause of quality issue/s
- Work with other HP service managers to identify areas of improvement
- Suggest appropriate improvement initiative to HP service manager
- Work with process experts/Key users to implement new initiatives
- Track affectivity of new process initiatives
- Education Bachelor/Master degree in Business or sales or equivalent experience
- Fluent in English
- Experience in one or more of the following:
- Minimum three years experience in sales administration
- Previous experience in leading a team.
- Good knowledge of general administrative/clerical processes
- Knowledge of Order management processes
- Broad knowledge of administration, report generation and database inputs
- Knowledge in IT Tools (database system; MS-Office and computer tools¿)
- General understanding of Sales Administration processes
Skills
- Strong customer oriented attitude
- Efficient in stressful situations
- Excellent communication skills, written and orally
Leadership/Charisma
- Eye for detail
- Ability to manage priorities
Attractiv salary package an supporting international environment
CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow .
