VDO- Direct Order Coordinator

RESPONSABILITATI

Direct order coordinator follows the order of his/her assigned deals since its creation, entering into SAP, till it gets shipped from the factory, makes sure it gets through the system to the customer within the SLA using all available tools and reacting always proactively

Main Responsibilities:
-To enter the order into SAP and validate orders in SAP which were entered by the CSR or customer
-To follow all non-processed, not complete, problematic, blocked orders, to identify and solve the issue to be able to enter the order and deliver it to customer
-Make all the obligatory checks to make sure the order is clean and no information is missing
-Alert the CSR immediately if the necessary information has not been provided to you and the order has to be rejected.
-Keep the activity log updated when new order arrives and after changes performed on the order.
-When the order has been placed inform CSR about the HP order No.
Follow up of the order:
-Check reports for rejected orders.
-Check the blocking codes reports and take appropriate action.
-Check reports and take action when invoice needs to be released.
-Do a modification of order or delete an order when asked by the CSR and when possible.
-Block an order when possible using the shipment module function and the hold codes.
-Follow all non-processed, not complete, problematic, blocked orders, to identify and solve the issue to be able to enter the order and deliver it to customer
-Need to cooperate closely and provide all information available to other teams to meet with customer satisfaction.
-To manage requests from CSR/production/SAP KU/ESG&IPG coordinators asking for change/cancel orders in SAP
-To provide proactive information to CSR
-Raise alerts (preventive action)
-To cooperate closely and provide all information available to other teams to meet with customer satisfaction.

CERINTE

DESCRIEREA FIRMEI

CHALLENGING JOBS IN OUR COMPANY
DELIVERING SERVICES FOR MULTINATIONAL CLIENTS
While we are mainly looking for graduates (excellent foreign language command preferred), students in the final year are also invited to join us!
We are : APT Resources & Services SRL
Our goal is it to supply our customers with a good consultation and a helpful assistance
Our customer is : a very large multinational corporation which is searching for young and dynamic people, wanting to work in an international environment , willing to develop and grow.