Job expirat
- Provide technical service and support to new and existing customer networks, telecom and datacom.
- Plan, design, troubleshoot and resolve problems in order to stabilise and optimize customer networks. Analyses isolate and solve complex fault issues as well as contribute to corrective actions.
- Configure and integrate different nodes and solutions in new and live customer.
- Manages end-user service and nodes regarding Multi-media and Subscriber Solutions. These include: Charging, Multimediation, IN/VPN, EMA, IMS and a growing list of systems.
- Monitoring of the services by executing daily routines within office hours on the end-to-end services, networks and network components by using generic and customer specific systems, tools and processes.
- Fault handling and correction by investigating faults. Faults are logged through trouble tickets and system events and where possible restore functionality of the service or escalate to specialists.
- Preventative maintenance by performing predefined recurring Operation & Maintenance routines (daily routines) according periodic maintenance schedule defined by vendors and/or own back-office to signalize upfront deviations and prevent unplanned service downtime
- Acts as a central point of contact in event handling within the boundaries of the network assurance services to achieve efficient and effective execution of Network Assurance activities.
- Has direct contact with 3rd parties (mostly network vendors) to ensure problems/adaptations are solved within set time frames.
- Verifies and implements procedural improvements and changes (down to the level of work instructions) and provides input on structural improvements in processes/work instructions. This is done within the responsibilities of the organizational unit (and adjacent interfacing areas) with the goal to ensure changes are embedded in the daily way of working.
Academic degree, minimum on bachelor level, in engineering (IT, telecom) OR 1- 2 years academic studies combined with at least 5 years of relevant professional experience.
- 1 to 2 years of experience (or a traineeship) within an Operations & Maintenance role
- Team player and willing to share knowledge
- Stress resistant
- Multi tasking capabilities
- Structured and organized way of working
- Excellent communication skills in English
- Proven knowledge of analytical troubleshooting
- Good knowledge in MS Word and Excel
- Flexible attitude (no 9 to 5 mentality)
- Quick and eager learner
Attractive package.
Ericsson is a leading provider of telecommunication and data communication systems, and related services covering a range of technologies, including mobile networks.Providing innovative solutions in more than 140 countries, Ericsson is helping to create the most powerful communication companies in the world.