VAS\\IN Back Office Engineer

RESPONSABILITATI

Business Unit Global Services has a number of Global Services Delivery Centers around the world which complements the Market Units in delivering delivery services to Ericsson’s customers.
Enterprise Network Operation Center (ENOC) is part of the global footprint for regional delivery of Enterprise Managed Services ENOC is today one of the primary operations centers and will focus on Enterprise customers, including responsibility for operating and running Ericsson's corporate global voice and data networks.
Within the ENOC there are three units focusing on the various aspects of delivery, Ops Support, Front Office and Back Office.
Back Office within the NOC is distributed over many sub-units, like VAS/IN,CORE, IP, RAN/TX, Infrastructure and Applications.
The organization is responsible for provisioning and operation of our customer’s data, voice network. Within the responsibility are complicated fault restorations (Assurance), technical changes, configuration management, readiness, security,
billing management, measurements, provisioning and consultancy.
Back Office is the second tier to our Ericsson Front Office.
Provide technical service and support to new and existing customer networks, telecom and datacom.
Plan, design, troubleshoot and resolve problems in order to stabilise and optimise customer networks. Analyses isolate and solve complex fault issues as well as contribute to corrective actions.
Configure and integrate different nodes and solutions in new and live customer networks.
All activities performed should (normally) be in accordance to customer contract.
Interact with customer technical staff and operation managers, service engineers and other groups, within Service Delivery organisation. Also interact with groups in sales, R&D, 3rd Party suppliers and local authorities.
- Manages end-user service and nodes regarding Multi-media and Subscriber Solutions. These include: Charging, Multimediation, IN/VPN, EMA, IMS and a growing list of systems.
- Monitoring of the services by executing daily routines within office hours on the end-to-end services, networks and network components by using generic and customer specific systems, tools and processes.
- Fault handling and correction by investigating faults. Faults are logged through trouble tickets and system events and where possible restore functionality of the service or escalate to specialists.
- Preventative maintenance by performing predefined recurring Operation & Maintenance routines (daily routines) according periodic maintenance schedule defined by vendors and/or own back-office to signalize upfront deviations and prevent unplanned service downtime
- Acts as a central point of contact in event handling within the boundaries of the network assurance services to achieve efficient and effective execution of Network Assurance activities.
- Has direct contact with 3rd parties (mostly network vendors) to ensure problems/adaptations are solved within set time frames.

CERINTE

BENEFICII OFERITE

Attractive package

DESCRIEREA FIRMEI

Ericsson is a leading provider of telecommunications solutions and related services to mobile and fixed network operators globally. More than 1000 networks in 140 countries utilize Ericsson’s network equipment and 40 percent of all mobile calls are made through Ericsson’s systems. Ericsson is one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards.
Ericsson GSDC(Global Services Delivery Center) has its main activities in telecommunications networks operations, applications development and managed services (multimedia applications, business and operational support). The Romanian GSDC is serving mainly operators from abroad, in Western Europe, USA and Australia.