13-06-2008 | EXPIRA LA 27-06-2008
Job expirat
Our client is a multinational company, established as a legal entity in Romania in 1993. Current product lines sold include corn, soybeans, sunflower, and inoculants.
Their products are sold and distributed through a network of dealers and promoters throughout Romania.
The company operates on every crop-producing continent of the world, in nearly 70 countries.
To serve our customers, our client has vast networks and resources around the world including: 70 production locations, researchers in 25 countries, sales and distribution networks in nearly 70 countries.
By keeping our customers first, we are committed to remaining the world's leading developer and supplier of hybrid seed corn and branded varietals soybean seed.
JOB PURPOSE:
• Provide technical training & support to clients who use computer systems, phone systems and information that support the daily operations of the Romanian business
• Promote user self-sufficiency, effectiveness, and productivity through the use of information technology
• Provide reports, special analyses, and other forms of information in electronic and hard copy form to support the on-going functions and special projects within supported client areas.
SPECIFIC RESPONSIBILITY OF THE JOB
• Provide primary client support, either in person or by telephone, by assisting clients in their use of products, trouble-shooting, and providing technical consultation for hardware and software requirements on multiple products and platforms for Afumati, Arad, Bulgaria and other Romanian remote locations
• Work closely with users to solve problems using available technology, including hardware, software, and peripherals. Serve as liaison between clients and technical staffs, referring problems and projects when appropriate or necessary (if problem is of a complex nature or outside this person's area of expertise). May develop information delivery systems, support ad hoc reporting requirements of clients, and create various forms of technical documentation. Provide backup support for others locations in
Eastern Europe.
• Receive end user requests. May be responsible for developing and maintaining partnership with business users within assigned area to ensure IM supports business objectives. May participate on business or ad hoc team.
• Perform learning needs assessments and provide training recommendations, evaluations, and follow-up. Provide user training for software and hardware through one-on-one and group training sessions to ensure users are capable of effectively using the technology to meet business needs.
• Stay abreast of technological developments in order to provide most accurate service.
• Conduct professional development by attending in-house training and external seminars, reading journals, etc. Maintain knowledge of current training, support, and information delivery tools. Maintain knowledge of department, function and business.
• May provide quality assurance review of user systems, working with applications developers in the development and testing of systems prior to release. May act as project manager on an occasional basis. May specialize in particular software utilized in an end user environment. May install new hardware and software for user groups.
• Bachelor's degree or combined equivalent of education and experience in a related subject area.
• Related experience in a similar environment.
• Strong leadership, communication, project management and time management
skills are required.
• The ability to work independently and with individuals of different cultural backgrounds.
• High degree of product, technical, and business knowledge
• Strong training and support skills.
ABC HUMAN CAPITAL este urmarea fireasca a experientei castigate de fondatorul companiei, alaturi de echipa sa, in acest domeniu vast, complex, provocator, in continua miscare si schimbare al resurselor umane.
Consultantii ABC Human Capital vin cu o bogata experienta castigata in urma derularii unor complexe proiecte de recrutare, pentru posturi de middle si top management, pentru companii nationale si multinationale, la nivelul intregii tari.
