User Account Specialist

eMAG.ro

17-04-2014 | EXPIRA LA 17-05-2014

Job expirat

RESPONSABILITATI

* Gather required data from the database to create the project plan and develop the statement of work;
* Pull together the appropriate resources/departments required to successfully implement a customer project;
* Estimate time frames, and resources (programming, composition, creative, prepress) required to successfully complete a project;
* Define future vision and guide cross-functional teams to create new, rewarding member benefits and to incorporate them into the program and applicable categories;
* Work with Client Services and Marketing team to effectively market member benefits;
* Build a sustainable operating process for monetizing our websites that is durable and agile to grow and adapt to the needs of the business;
* Create benefits that can be leveraged across multiple channels (online, in-store, mobile);
* Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule. Make changes to plans when requirements change/shift;
* May be involved in establishing test cases and final sign-off on projects for go live to the customer;
* Performs other related duties and participates in special projects as assigned.


CERINTE

* Bachelor degree in discipline related to functional work or role with 1-3 years of relevant work experience OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience;
* At least two years experience in one of the following fields: ecommerce, client services, online marketing;
* English is a must;HungarianorBulgarian is a plus;
* Proficiency with Microsoft Office and Internet Browsers;
* Familiarity with project management methodologies; understanding of scope, requirement gathering, dependencies, and scheduling work;
* Knowledge of user accounts in online website andcustomerloyalty programs;
* Highly organized, task focused, and adept at juggling multiple priorities in a fast-moving environment;
* Excellent written and verbal communication skills when speaking to a technical or non-technical audience;
* The active need to foster the client relationship through effective communication and expectation setting in the user account area;
* High degree of willingness to learn and a strong desire to develop a career in ecommerce management;
* Proactive self-starter and independent thinker with interpersonal and presentation skills;
* The ability to proactively listen to others; to understand issues and situations and to clearly articulate business needs to both internal and external customers;
* The power to recognize anomalies and critical situations and respond appropriately;
* Knowledge of or ability to quickly learn specialized software to complete work assignments. Able to demonstrate continued expertise in the primary tools or applications used in completing daily work assignments.


DESCRIEREA FIRMEI

Lansat în 2001 ca un magazin online de sisteme de calcul si produse de birotica, eMAG se numara printre creatorii pietei de comert electronic din România. Adaptarea permanenta a serviciilor la realitatile pietei sii orientarea catre client au propulsat si au mentinut eMAG în pozitia de lider constant al pietei.

eMAG are un portofoliu în care se regasesc atât produse si solutii IT si de comunicatii, cât si echipamente electronice si electrocasnice, oferta sa extinzându-se permanent. Compania opereaza magazinul www.emag.ro precum si sapte showroom-uri deschise în Bucuresti, Iasi, Ploiesti, Cluj, Timisoara, Constanta si Craiova.

In cei 9 ani de activitate, echipa eMAG a crescut in ritm alert, ajungand in prezent la un numar de aproximativ 300 de angajati. eMAG sustine in continuare dezvoltarea fortei de munca din Romania, oferind locuri de munca de inalta specializare, intr-o piata in plina evolutie.