28-06-2010 | EXPIRA LA 04-07-2010
Job expirat
- Work with the management of the company and clients to implement project guidelines and set the objectives
- Plan and supervise implementation of projects through their entire life cycle, starting from conceptual plans and till the project runs succesfully
- Measure the impact of projects and processes on the business results
- Supervise and coordinate daily operations to ensure that policies and procedures are being followed, the targets and objectives are met and the services are provided efficiently and effectively
- Propose process improvements according with the needs of the clients and business results expected
- Act and cordinate the reporting process for the projects which coordinates
- Allocate resources and responsibilities within team to deliver business results
- Involved and responsible for the selection, training, professional development and assessment of the subordinates
- Backgroung in Call Center Project Management Solutions
- Minimum 1 year proven experience in a Contact Center Arena as Project Manager - MANDATORY
- Experience in e-commerce and customer care projects B2B and B2C
- Fluency in English (one position) and fluency in French (for the second position)
- Experience in managing teams; oriented to results and customer satisfaction
- Proactive attitude, results oriented
- Dynamic, flexible, positive thinking, excellent communication skills
- Good negotiation skills and ability to work directly with international clients
- Good performance under pressure
Competitive remuneration package according with the experience and responsabilities
Grupul CallPoint New Europe, societate de origine franceza, cu sediul central in Bulgaria (Sofia), este unul dintre liderii regionali din domeniul centrelor de contact din Europa de Est (500 de colaboratori de 10 nationalitati si 3 sedii - Bulgaria - Sofia, Plovdiv si Romania - Bucuresti). Lucram ca outsorcer pentru societati internationale, lideri in domeniul lor de activitate.
Filiala din Bucuresti a Grupului CallPoint New Europe isi desfasoara activitatea in 5 limbi europene. si are un efectiv de 200 de angajati.
