28-03-2008 | EXPIRA LA 27-04-2008
Job expirat
Ensure prompt cash application of customer payments within assigned country and portfolio; meet unapplied cash targets; timely resolution of customer issues affecting payment application; act as liaison and support to customers and internal stakeholders
RESPONSIBILITIES:
Daily interacts with internal and external customers by phone or e-mail to apply cash timely. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets
Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information
Is the first point of contact for customers; understands and clarifies customer issues, uses all the available resources to solve customer problems. Escalates timely all problems that could impact department objectives to team supervisor.
Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are solved.
Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers
Is aware and understands department policies, procedures and processed and proposes improvements that will increase department results and efficiency. Uses appropriately all the application tools available.
Timely escalate critical issues on customer accounts after exhausting all the investigation efforts
Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits
Fluency in English is a must
Fluency in French is a plus
University degree in relevant field (economics)
Strong written and verbal communication skills.
Organized and very detail oriented.
Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint, and Oracle Applications)
Flexibility in work schedule, including availability during evenings, weekends and major holidays
Good negotiation skills
Team player
Ability to prioritize a busy workload
Deliver results oriented
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\\\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
