Job expirat
Ensure prompt cash application of customer payments within assigned country and portfolio; meet unapplied cash targets; timely resolution of customer issues affecting payment application; act as liaison and support to customers and internal stakeholders
Responsibilities:
(a) Daily interacts with internal and external customers by phone or e-mail to apply cash timely. Uses appropriate communication techniques and unapplied cash procedures to ensure that payments are applied according to department and individual targets
(b) Analyze, research and reconcile transactions on customer accounts to ensure accuracy and completeness of the account information
(c) Is the first point of contact for customers; understands and clarifies customer issues, uses all the available resources to solve customer problems. Escalates timely all problems that could impact department objectives to team supervisor.
(d) Collaborates with other departments to meet unapplied cash objectives and to solve customer problems. Is making follow-ups to make sure that customer issues are solved.
(e) Is responsible for decisions in customer accounts in order to apply payments and to maintain business relations with customers
(f) Is aware and understands department policies, procedures and processed and proposes improvements that will increase department results and efficiency. Uses appropriately all the application tools available.
(g) Timely escalate critical issues on customer accounts after exhausting all the investigation efforts
(h) Ensure adherence to Sarbannes-Oxley & other guidelines, and support internal & external audits
- Fluency in English is a must plus the European language for the country assigned
- University degree in relevant field (economics) - this condition is not an imperative one
- Strong written and verbal communication skills.
- Organized and very detail oriented.
- Good computer skills (e.g. MS Word, Excel, Adobe, PowerPoint, and Oracle Applications)
- Flexibility in work schedule, including availability during evenings, weekends and major holidays
- Good negotiation skills
- Team player
- Ability to prioritize a busy workload
- Deliver results oriented
Adecco este lider mondial in domeniul resurselor umane, avand deschise peste 6.600 de birouri in 70 de tari ale lumii.
Fondat in Elvetia la 20 August 1996 ca urmare a fuziunii companiilor Adia (infiintata in 1957) si ECCO (infiintanta in 1964), Adecco este administrat de o echipa multinationala ce dispune de o remarcabila experienta in domeniu.
Zilnic, peste 700.000 de persoane isi gasesc un loc de munca prin reteaua Adecco, ca urmare a gamei de servicii personalizate oferite celor peste 250.000 de clienti.
Conform clasamentului intocmit de prestigioasa publicatie Forbes, Adecco este in prezent, una dintre cele 500 de mari companii din lume.
Adecco este cotat la bursele NYSE (ADO), Swiss Exchange (ADEN) si EURONEXT Premier Marche.
Adecco in Romania
Misiune: asigurarea succesului profesional intr-o lume in continua schimbare.
Adecco ofera zilnic solutii flexibile si adaptarea legislatiei in vigoare reusind, urmare a cererilor inregistrate, sa ofere candidatilor sai peste 6.000 de noi locuri de munca, in doar 6 ani de la infiintare.
La baza succesului inregistrat se afla transpunerea in practica a valorilor grupului:
- onestitate si integritate;
- responsabilitate sociala;
- orientare spre nevoile clientului;
- inovatie si creativitate;
- comunicare si spirit de echipa;
- transparenta;
- deplina legalitate
