Translation Coordinator, Corporate and Individual Clients (The Lovlan Group)

RESPONSABILITATI

The Lovlan Group requires a Translation Coordinator with excellent skills in English, to coordinate our translation services for clients in the UK, Europe, Australia, Canada and USA.

The job will require remote work (i.e. working from home) and the successful applicant will be working under direct supervision from our headquarters in the UK. You will need to possess a very good command of the English language.

You will also need to be highly organised, have an excellent telephone manner and a good command of Microsoft Office Suite. The job requires access to a computer and good broadband internet connection. Willingness to work flexible hours, especially early mornings/late evenings would be an advantage.

Responsibilities
 Organising and coordinating all our translations (between 1 and 10 per day, depending on how busy sales are) primarily for, but not exclusively, corporate clients from the moment the translation order is passed from the Sales team. This includes recruiting the translator (searching, checking references/qualifications, negotiating fees, agreeing contract), signing the contract and arranging payment with the client, keeping strict schedules for the translators, communicating the needs of the clients to the translator, conduct surveys using Survey Monkey, prepare proposals, deal with paperwork, processing translator invoices and payments.
 Resolving any disputes with translators and clients relating to fees, payments, quality, deadlines, quality and administration issues
 Keeping company’s translator database up-to-date
 Generate sales in line with targets set by management through re-orders and referrals, by developing strong relationships with existing clients.
 Be up-to-date and knowledgeable on company products and the extent to which products can be tailored to the client’s requirements. Successful candidate will require to proactively familiarise themselves with new offers and suggest them to the clients.
 Knowledgeable about company’s client database and where appropriate promote it to the customers.
 Coordinating duties with Sales departments.
 Actively suggest sales, marketing and customer services initiatives and participate in company projects.
 Conduct client motivation research on a quarterly basis and come up with new ideas on product and services.
 Collect clients’ feedback and arrange for uploading onto the website.
 Liaise with professional organisations
 Reporting to management (General Manager and Assistant General Manager) on a daily basis.

CERINTE

DESCRIEREA FIRMEI

Language Trainers provides individually-tailored language training on a one-on-one or small group basis to busy people who need language skills for business, family and travel needs.