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For our client, a large shared services center, we are looking for an experienced professional in the field of Transition Management.
Responsibilities:
Developing and implementing a structured way of working/communication plan to support smooth transition and adoption of to-be operating model;
Ensuring changes are effectively communicated to all business stakeholders and impacted employees;
Completing a detailed stakeholder analysis to identify people impacted by and/or able to influence local country business change;
Managing the relationship with Project Sponsor and Steering Group;
Engaging with business analysts to complete the change impact analysis related to the changing processes and ways of working;
Being responsible for the coordination of wider transition teams involving all respective project resources;
Delivering all Service Transition Projects and Programs in line with company methodology (driving internal and external project teams and operational teams to achieve planning, execution, monitoring and control of project plans);
Ensuring proper project scope, financial measures, project planning, communication, resources, results and overall project quality;
Ensuring transitions milestones are timely reached;
Effectively managing the stakeholders;
Monitoring the transition, ensuring issues are resolved in a timely manner and appropriate corrective actions are implemented;
Adhering to relevant escalation processes to escalate resource issues, delayed project phases, missed deadlines and other planning issues;
Ensuring that effective and efficient controls around the risks of introducing organizational changes are in place;
Support Customers in all communication activities including ad hoc interventions;
Providing change management and stakeholder management support to peers in the Deployment team;
Providing guidance to country teams on how to drive faster adoption and greater utilization of the changes delivering greatest business benefits;
Review the outcomes of the Transition Projects to determine any corrective actions that could be taken to improve future delivery in terms of efficiency, effectiveness and internal customer satisfaction;
Drive identification and prioritization of service improvement activities and the recommendation and implementation of solutions;
Support governance meetings for process management according to lean methodology;
Coach/lead virtual teams as necessary to deliver assigned service improvement activities;
Ensure "best practices" are shared and utilized;
Provide input to stakeholders by an ongoing service improvement plan, measurement framework and Key Performance Indicators (KPIs).
Bachelor degree;
Previous experience in project management (preferable transition management within BPO/SSC environment) – minimum 3 years;
Experience in handling projects on German market is a plus;
Previous experience in Operations management (Banking/Finance) – minimum 3 years;
Fluency in French and English - all suitable candidates will have to take a language test.
"...Lugera - The People Republic, can I help you?
...enthusiastic and gregarious! ...helpful and present! ...young and
smart! ...ah, almost forgot: also good-looking!...
This is in a nutshell the Lugera - The People Republic team in Romania. Like our
colleagues in the Netherlands, the Czech Republic, Armenia, Poland and
Slovakia, we are a bunch of dedicated, happy people ready to face in a
natural, positive and friendly fashion all your challenges... a bunch of
people at the service of people, unconditionally!
You will find with Lugera - The People Republic the most wonderful HR company,
long-term commitment, full-time dedication on the job, as well as the most
extraordinary parties ever.
Whenever in need of a genuine & devoted long-term partner and friend, call
us! ...You will sense the eagerness in our approach to be flexible, highly
innovative, sharp, non-traditional, supportive and pro- active...! You
will feel we are here for you...!
...Thank you for calling Lugera - The People Republic! ... and paramount important:
THANK YOU FOR BEING THERE WITH US!
Address: 98 Vulturilor Street, Grawe Building, G, 1, 2, 3, 4, district no.
3, Bucharest;
mail to: office@lugera.ro;
Phone: +40 (0)21 3187120, +40 (0)21 3187120, 0800 0800 70 ,0800 0800 70 or
at office@lugera.ro.
In urma furnizarii datelor cu caracter personal, conform legii 677/2001
beneficiati de dreptul de acces, interventie asupra datelor, dreptul de a
nu fi supus unei decizii individuale.
Totodata aveti dreptul sa va opuneti prelucrarii datelor si sa solicitati
stergerea acestora.
Prin inregistrarea acestui curriculum vitae sunteti de acord ca Lugera &
Makler sa prelucreze datele cu caracter personal declarate.
Societate autorizata ca si Agent de Munca Temporara seria B nr. 0000010
din 31.10.2005, inregistrata in Registrul National de Evidenta a Agentilor
de Munca Temporara cu nr. 42."
