Job expirat
Managing transitions for the various client engagements:
• Lead & drive customer engagements end-to-end from a project delivery perspective
• Develop multilevel relationships with client & Wipro team members to ensure project delivery goals are met as planned
• Ensure customer satisfaction by achieving delivery to meet cost, schedule and quality expectations
• Effectively identify, manage, resolve and mitigate key risks and issues impacting the project metrics
• To ensure the transition methodology is well understood and followed
• Support the market facing teams in new bids solution creation from time to time
• Prepare and publish on the performance reports on the transitions of all the engagements.
• Ensure all internal reporting and standards are complied with as defined for each and every engagement.
Functional support for Engagements:
• Resolution of issues that are directly or indirectly related to the transition and documentation of the same
• Responsible for successful transition of the process and work closely with the operations, quality, technology, finance and other internal and client team in the planning and transition of the various engagements.
• Work closely with the sourcing team for recruitment of personnel for new transitions and also for existing engagement
• Interface with various support functions from time to time in the transition
• Support all peers’ managers in operational related aspects.
• Graduate / Professional qualified with practical transition / program management experience with over 6-8 years of experience across various industry areas.
• Project Management experience / qualification: especially in the area of outsourced operations
• Advanced Excel and PowerPoint skills are a must
• Proficiency in English, High German and/or French
• Developed supervision and client management skills – should have lead similar projects / programs.
• Experience / exposure to Europe/ UK based operations will be an added advantage.
• Exposure to Quality tools of Six Sigma, LEAN and/or COPC will be preferred.
• Strong leadership skills to lead and manage globally, culturally diverse teams across geographies
• Strong influencing and negotiation skills
• Good business acumen with ability to synthesize creative solutions
• Ability to analyze problems and proactively recognize need for action
• Self-driven and precise work approach
• Highly self-motivated to achieve high standards in both quantity and quality
• Integrity and desire to comply with all legal and moral standards
• Service oriented and customer focused
Wipro (NYSE:WIT) is a $4.1bn global provider of IT Services, Outsourced R&D, Infrastructure Outsourcing, Business Process Services, and Business Consulting. With 25 years in the global delivery of technology services, Wipro is the world’s largest third-party provider of R&D services and the world’s first PCMM and CMMi level company. Wipro is the first to perfect a unique quality methodology, the Wipro Way – a combination of Six Sigma, Lean Manufacturing, Kaizen and CMM - to provide unmatched business value and predictability to our clients. Wipro’s formal structure for innovation has resulted in reusable frameworks, components, and IP that speeds time to market and reduces the cost of innovation for our clients. Our commitment to listen to our clients and engage with them as partners for the long-term is a constant, resulting in a repeat business ratio of 96%. Wipro has won global recognition and awards for innovation and outsourcing excellence.
