Job expirat
This is a challenging and fulfilling position in Clarity System s Product Development Group. In this role, you will be exposed to a variety of technologies, responsibilities and business problems with an opportunity for significant learning and advancement.
As a Tier 3 Product Support Specialist you will focus on the highest priority clients with the most complex issues. By delivering world class support you will transform frustrated clients into product evangelists and build mutually beneficial relationships. Your experience and knowledge will be respected and leveraged across the company in the following capacities;
- Investigate, isolate and resolve escalated issues from around the world.
- Stay current on the latest technologies, tools, and support best practices.
- Author technical material for internal and external publication,
- Provide the product support perspective to guide future product investment
- Work closely with management in the Product Development, Product Management, and Professional Services departments.
- Lead a team of Tier 1 and Tier 2 specialists.
If you re interested in contributing enormous value within a high energy, agile, and collaborative team we look forward to meeting you.
- Excellent verbal and written English communication skills
- Understanding and experience with Microsoft SQL Server 2005 (or above)
- Understanding and experience with Microsoft Windows Server 2003 (or above)
- Understanding and experience with networking basics
- Understanding and experience with programming basics
- Understanding and experience with Excel 2003 (or above) basics
- Advanced verbal and written French communication skills
- Escalated software support and team lead experience
- Bachelor s degree in Computer Science, related discipline, or equivalent experience
Desirable Qualifications:
- Understanding and experience with SQL Server Analysis Services or Integration Services
- Understanding and experience with Microsoft IIS
SalesForce
- Basic accounting principles
- Advanced verbal and written communication skills in additional languages (German, French)
Since 1995, Clarity Systems has been delivering performance management solutions for budgeting, forecasting, planning, reporting, consolidations, and analytics to large and mid-market companies around the world. Clarity has developed a unified performance management platform which is complemented by dedicated consulting, advisory and training services. Clarity’s rapid growth is due to our success in improving our customer’s business processes to increase efficiency, accountability, performance, and drive business value.
In addition to our superior web-based software solution, Clarity Systems further stands above the competition by virtue of its people. Our employees provide exceptional business process, software implementation and training services. Their knowledge and skills enable our customers to achieve the maximum value from their corporate performance management solution.