Job expirat
British Council Romania is looking for enthusiastic collaborators, who enjoy team working and have good customer interaction skills to work as temporary Customer Services Assistant in our Integrated Customer Services team.
The role of these positions is to deliver high quality services to internal and external customers and to project a professional image of the British Council and the UK
Main Responsibilities:
- To deliver frontline, phone, e-mail customer services to internal and external customers as per agreed standards
- To deliver library services (i.e. loans and returns, reservations, renewals, consultancy and reference services, communication to customers) to defined quality standards
- To deliver exams and courses services (i.e. registration, requests handling) to defined quality standards
- To react promptly according to the feedback received from internal and external clients
- To receive and handle British Council revenue in cash or by card. To ensure the confidentiality, accuracy and safety of documents and transactions
The application form is available on our website www.britishcouncil.ro.
Please send your application form to the following e-mail address: contact@britishcouncil.ro (please mention your full name in the title of the application form file when submitting it by e-mail). The application form in print should be sent to British Council, Calea Dorobantilor 14, 010572 Bucuresti.
Please note: we only accept applications which are submitted on our official application form. We do not accept CVs or other documents.
Closing date for applications: Monday, 17 May, 17.00. Only short-listed candidates will be contacted by 21 May. The interviews will take place between 24 and 28 May.
- Strong verbal and written communication skills
- Customer orientation. Previous experience in Customer Services may be an advantage.
- Attention to accuracy and detail
- Ability to influence and to negotiate with third parties
- Proficiency in English
- Computer proficiency required: including MS Office (mandatory), SAP (desirable)
- Ability to perform financial operations according to the required standards
We are the UK's international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.
We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.
Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.
