Job expirat
?? To deliver frontline, phone, e-mail customer services to internal and external customers as per agreed standards. Pro-actively cross-sell British Council services to enquirers
?? To deliver library operations (i.e. loans and returns, reservations, renewals, consultancy and reference services, communication to customers) to defined quality standards
?? To deliver exams and courses operations (i.e. registration, requests handling) to defined quality standards
?? To collect feedback from customers and act upon it
?? To receive and handle British Council revenue in cash or by card. To ensure the confidentiality and safety of documents and transactions
Job Requirements:
?? Strong verbal and written communication skills
?? Customer orientation
?? Attention to accuracy and detail
?? Ability to influence and to negotiate with third parties
?? Proficiency in English
?? Computer proficiency required: including MS Office (mandatory), SAP (desirable)
Send us a covering letter and your CV in English to contact@britishcouncil.ro or at out venue in Bucuresti, Calea Dorobantilor 14, district 1.
Closing date for applications: Monday,16 November 2009, 12:00.
Short-listed candidates will be contacted by 20 November 2009. The interviews will be held in English and Romanian and will take place between 20 and 25 November 2009.
We believe that Equal Opportunities and Diversity benefit employees and potential employees, partners and customers and help provide the best possible services to all stakeholders. As such, we expect all external partners to demonstrate a firm commitment to Equal Opportunities & Diversity and for this to be reflected in the delivery of services that they provide to the British Council.
For further information please call (021) 307 9600 or write to contact@britishcouncil.ro.
After each evaluation period performance related bonuses may be offered.
We are the UK's international organisation for educational opportunities and cultural relations, with offices in 229 towns and cities, within 110 countries worldwide and 7,900 staff members.
We strongly believe in internationalism, a commitment to professionalism and an enthusiasm for creativity. These qualities, coupled with our integrity and our conviction that cultural relations can help individuals and the world community to thrive, make the British Council a good partner and a special place to work for.
Working for the British Council gives you the unique opportunity to be part of a modern, rapidly changing organisation with worldwide influence and impact.
