Job expirat
- Provides guidance and support to Telesales Specialists team by coaching, training and mentoring staff in dealing with customers;
- Develops and implements internal procedures and work instructions in order to increase customer service level and quality;
- Develops and administers a potential clients’ database related to market segmentation; continually prospects and qualifies a database of customers;
- Gets relevant information about potential clients (e.g. company’s key decision maker, company’s size, turnover, actual communication resources, company’s phone numbers and addresses and adds strategy’s approaches related to clients);
- Collaborates with direct sales team – establishes phone contacts with potential clients in order to set up meetings for direct sales team.
- University Degree;
- Min. 3 years experience inside telesales or telemarketing experience;
- Min. 1 year experience as a team leader or supervisor within a call center environment;
- Demonstrated strong organizational and interpersonal communication skills;
- Excellent analytical, problem solving, and management skills;
- Tact and strong verbal communication skills.
Zapp is a highly successful company recognized for its integrated wireless voice and data services and products. Attending to both corporate and residential customers communication needs, Zapp delivers qualitative, secure and innovative mobile services using the CDMA technology, focusing thus on next generation solutions.
With a talented workforce that recently made possible the offering of fixed telephony and is engaged at the moment in deploying a 3G network, it is now an exciting time to join our team!