Job expirat
Objectives and tasks management:
- achievement the department objectives and goals;
- procedures for attracting more customers using best telemarketing techniques;
- department processes improvement;
- implementation measuring: follow up and examination to the desire of best improvement;
- diagnosis and reports department needs;
- managing and developing good relations with the outsourcing company of call-center;
- enlarge human resources professional level as a tool to achieve the department goals;
- transmission of directions to the Customer Service Manager
University degree;
Relevant experience in telemarketing;
Relevant experience in managing process;
Strong telemarketing ability combined with good administration skills;
PC knowledge: Word, Excel, Internet Explorer;
Client oriented, proactive and enthusiastic person;
Excellent communication and organizational skills;
Fluency in English.
Competitive salary, multinational and dinamic environment, training, real career promotion opportunities
Our client is a multinational company activating in telecommunication field, focused to the best qualitative standards in management and customer care.
