Job suspendat de catre administratorul site-ului
Responsibilities include, but are not limited to:
- providing support for the Aspect ACD technologies used by TechTeam Global and all peripheral systems with which the ACD is integrated;
- providing support and technical leadership to internal customers utilizing the technologies;
- maintaining E-1 & VoIP services to include switch and ancillary equipment, all involving multiple locations in Europe;
- being responsible to coordinate outside vendors, corporate office and all level of users to fore fill telecommunications business objectives;
- being responsible for assisting in coordinating and performing TechTeam telecommunications moves, adds, and changes;
- acting as liaison between the telephone operating companies and interconnect companies in matters dealing with the TechTeam’s telecommunications needs;
- providing technical expertise to assist in networking needs when required.
Experience in Wide Area and Local Area telephone and data networks using ACD’s, PABXs, Voice; Selfservice technologies and VoIP technologies;
Minimum of two years experience as an Administrator with an ACD system (Aspect, Avaya, Genesys and/or Cisco Technology) preferred;
Strong knowledge of VoIP, Gateways, routers;
Thorough knowledge of call routing and IVR technology preferred;
Working knowledge of applicable voice technologies preferred;
Ability to work effectively with personnel on all levels;
Proficiency in English language.
TechTeam is a multinational company with core competencies in the help desk and IT outsourcing areas. With headquarters in Detroit, USA , TechTeam is currently present in Belgium, Germany, United Kingdom, Sweden and Romania, providing support services for Global and local companies.
Romanian subsidiary has successfully grew in last 2 years having 300+ employees providing client support services in more than 10 languages. Specialists or just starting a STRONG carrier, PEOPLE are the most important factor of our SUCCESS.
Join now and start or advance your carrier in an international environment. Join TechTeam!
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