03-10-2010 | EXPIRA LA 09-10-2010
Job expirat
The Remote Software Support Specialist will be responsible for providing advanced remote software support for worldwide corporate customers.
Duties and responsabilities:
- Providing initial remote technical software&hardware support to clients;
- Interacting with client and company functions consistently until problem solution;
- Analyzing problems/situations, understanding problem impact on client business;
- Applying problem solving techniques;
- Responding to client queries, providing timely resolutions to client issues;
- Maintaining highest client satisfaction;
- Maintaining positive client relationships even in severe and pressurized situations;
- Performing problem management and end-to-end problem ownership;
- Logging all related activities for each customer query and handling client data securely;
- Employing client‘s standard support delivery methodologies and tools;
- Performing in international software support delivery processes and environments;
- Participating in shifts: 24X7.
- Excellent English language skills
- Good knowledge of another language: Russian, French, Italian, Spanish
- Proven IT education and 1 year job experience or 5 years of experience as an IT administrator;
- Specialized know how on databases, Windows / Windows Server, Network;
- Proven remote support know-how (patches etc.).
- A commitment to quality and a thorough approach to work
- Ability to work well within a team
- Good communication skills
- Customer care/support experience
Nice to have:
- Excellent analytic know-how for complex incidents
- Customer facing experience
- Team working
- Extremely attractive financial package
- Bonus in a significant percentage of the annual salary
- Private medical plan
- Professional individual development package; mentoring and coaching programs
- Enterprise tools and methods trainings and certifications
- Work with top professionals in the field; team dedicated to delivering professional excellence
- Corporate professional environment; enterprise tools, technologies, process and procedures
- Core knowledge sharing process
Qualitance is a consulting company established in 2006, running operations in Bucharest and Brasov, and providing a wide range of services focused primarily on corporate customers.
Initially started as software quality assurance and testing services provider, Qualitance has expanded its portfolio, and is now structured on six competency lines:
- STQA-Software Testing and Quality Assurance
- WTAS -Web Technologies and Application Services
- DB - Database (Data Modeling, Data Architecture, Database Administration)
- BI - Business Intelligence
- PM/O - Project Management and Project Management Office
- SASM - Systems Administration Support and Maintenance
An important component is the cross-competency academic initiative, manifested in our collaboration with prestigious national and international academic and research institutions.
Starting from 2009, Qualitance is an ISO 9001, ISO 14001 and ISO 27001 certified company.
