Technical support specialist

Technical skills: - Basic MS Windows Sever 2000/2003 and/or Linux administrative knowledge (e.g. installation, create/modify users, manage system settings and services, etc.);
- Basic knowledge of enterprise applications architecture (e.g. n-tier applications structure and components);
- Basic web application architecture and functionality knowledge (e.g. what is a web server, what is HTTP, how does a web browser communicate with an application server, etc.);
- Java/JSP basic knowledge (e.g. what is an applet, what is a class file, what is a JSP file, etc.);
- General Relational Database administration and SQL knowledge (e.g. how to use specific tools and create simple SQL commands);
- Previous experience with ERP, CRM, CMS applications either as a user or as an administrator/operator (e.g. familiar with modular structure applications);
- General IT administrative knowledge, basic notions and exposure to server architecture and operations (e.g. what is a cluster, load balancer, how to troubleshoot a user/HW/SW error);
- Basic understanding of programming and or scripting concepts, preferably from a Java environment perspective (e.g. what is a class, what is a method or property, how to inherit, etc.).
Soft skills: - Communication skills, Customer care/support experience;
- At least one foreign language (German, French, Italian, Spanish) beside English (advanced level)