Job expirat
- Provide level 2 technical support to customers
-Diagnose root causes of hardware and software issues
- Incident management and complete ownership of the ticket by the analyst until closure
- Fluency and English and in German/ other European Language
- MCSE certified mandatory
- 2 years experience in Help desk/Technical Support domain
- Prior experience with computer and hard drive installations
- Information Technology Systems Support preferred ( software, hardware, or databases systems
- Trouble shooting skills and experience in handling wide variety of products
-Experienced interfacing with corporate and enterprise kind of accounts
Wipro Technologies is the global
technology services division of Wipro Limited, (NYSE:WIT), with a revenue of more than US $ 4 billion in combined IT businesses. For the last two decades, we
have successfully served the technology needs of more than 425 customers from
diverse industries and locations.
We are the World\'s first PCMM, SEI-CMM, CMMi Level 5 Software Services Company,
and have a team of over 76,000+ committed people from different managerial and
engineering backgrounds, spread across US, Europe, India and Asia-Pacific.
We are amongst the top 10 players in the North American IT outsourcing market.
We provide end-to-end solutions across industries through unique models and
methodologies, to deliver time, cost, quality and full-service advantages. We
are the chosen IT outsourcing partner for several Fortune 500 companies.
We are amongst the top 10 players in the North American IT outsourcing market. We provide end-to-end solutions across industries through unique models and methodologies, to deliver time, cost, quality and full-service advantages. We are the chosen IT outsourcing partner for several Fortune 500 companies.
