Job expirat
As a Technical Support Engineer for a major Enterprise Wireless solution provider, your main task will be to provide Tier 2-3 support to our customers:
- Investigate customer issues in "live" network deployments and provide assistance via email or phone
- Interact with network administrators and offer solutions to their network problems
- If needed, travel on-site to our European customers for advanced troubleshooting
- Simulate issues into our labs and escalate fully-characterized problems to our development team
- Collaborate with our SQA teams to ensure the high quality of our products
Mandatory skills:
- Experience with networking / telecomm equipments
- General networking knowledge (TCP/IP, bridging/VLANs, Routing protocols, Switching); CCNA is a good start
Bonus skills:
- Experience with wired/wireless systems deployment, configuration, debugging and troubleshooting
- Knowledge of 802.11 and 802.1x protocols
- CWNA or Cisco Wireless course
- General knowledge of Microsoft Active Directory environment
- Experience with RADIUS servers
Non-technical skills:
- Good command of English language
- Strong communication skills
- Customer focused and detail oriented
- Teamwork
- Ability to meet deadlines
- Problem Solving/Analytical/Creative skills
- Self-organized
Depending on professional background and experience, a competitive compensation package is offered.
Relocation package is offered for candidates from cities other than Bucharest.
ITC Networks is a technology company with more than 6 years of experience in the area of offshore software development. Our expertise is in software development for telecommunications and embedded systems, but we also provide services in many other domains, such as system and application development, business applications, Web and e-business applications, software re-engineering, software testing and test automation, maintenance and support.
Our well defined processes and highly skilled and dedicated engineers enable us to work with companies from all over the world. Adaptable, flexible, and open, we meet the demands and exceed the requirements, overcoming geographical and cultural differences.
Join our young and dynamic company, and we will offer you the chance to work on exciting projects in the field of telecommunications, in a multinational competitive environment. We offer you a long-term commitment with great career opportunities, on a path that can lead you from Junior Engineer to Project Management positions.
You will be able to gain hands-on experience by working with highest quality equipments, while having flexible working hours, and an excellent compensation package.
Find more about us at www.itcnetworks.ro.
