Job expirat
Responsibilities:
- The candidate will communicate with customers, internal engineers and appropriate Microsoft subsidiary staff via electronic correspondence or telephone;
- Will solve complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty redirected by the Global Technical Support Centre or escalated by EMEA subsidiary sites;
- Provide solutions that satisfy customers which will involve handling difficult situations;
- Take an active role in challenging and suggesting enhancements on existing processes and workflows. Develop own technical knowledge on products/technologies related to the team scope;
- Write and review technical articles or sample programs in order to distribute technical information to all customers, internal engineering and subsidiary staff.
Requirements:
- Experience with computer server and system center (System Management Server SMS/ System Center Configuration Manager SCCM and/or Microsoft Operation Manager MOM, System Center Operation Manager SCOM) software and technologies;
- Basic knowledge of SQL database administration and implementation;
- Knowledge of Microsoft Active Directory, WSUS, scripting, networking (traces), WMI;
- Strong working knowledge of English and German (verbal and written) it's a must;
- Communication skills in international environment;
- Willingness to improve technical skills and language skills;
- Customer-oriented attitude.
Company description:
Microsoft Global Technical Support Centre in Bucharest
*The position is for a determined period of 1 year with possibility of prolonging.
*The information you submit will be strictly confidential. We will not forward any private information to any of our clients without having your approval.
BRAINSPOTTING is a Human Resources Consulting company specialized in the Recruitment of professionals in the area of Information Technology and Communications (IT&C).
We are servicing our corporate clients by searching, attracting, selecting and presenting the most suitable IT&C specialists in order to complete their teams, as well as consulting them with regard to their present and potential human resources needs.
For more detailed information about the open positions, please visit the Jobs section on www.brainspotting.ro.