Job expirat
Function as primary customer contact for all incoming assigned customer Service Requests (SRs), meeting Oracle's contractual, and technical problem resolution goals;
Provides and documents solutions, workarounds, and recreation steps to these service requests;
Recommends solutions to customer application questions;
Works on moderate to complex problems, both technical and functional, where analysis of situations or data requires an evaluation of intangible variance factors;
Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results;
Proficient in multiple areas of technology and or programming languages and platforms;
Ensure that every customer contact is handled with a consummately professional attitude and the highest possible level of follow through;
Manage customer expectations through the Service Request lifecycle in accordance with Oracle's global standards;
Contribute to Knowledge Management content creation and maintenance.
Contribute to an environment that encourages positive interaction with customers and team members, information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible;
May travel to customer sites on rare occasions.
B.A./B.S. in a technical field or equivalent experience;
Previous experience with software solutions in the Energy/Utility marketplace;
Functional knowledge of processes and systems for Utilities companies (Customer Care & Billing; Meter Data Management), is desirable;
Familiarity with Oracle Utilities (SPL / Lodestar) products, is a big plus;
Two or more years experience either as a system programmer, product developer or product support analyst;
Knowledge of client server and/or mainframe environment;
Experience working directly with external customers;
Highly collaborative style in working as part of a team;
Ability to manage relationships with and expectations of fellow team members and customers;
Customer orientation;
Ability to troubleshoot and resolve complex application and technical problems;
Ability to obtain working knowledge of software;
Ability to multi-task and work on many client issues at once;
Ability to grasp new and/or unfamiliar technologies quickly;
Ability to clearly communicate with the customer and peers and gather detailed information about service requests being reported;
Ability to investigate and articulate system functionality;
Excellent verbal and written communication skills in English;
Other European languages is a plus.
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that\\\'s changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
-the fast growth the Romanian IT & C Sector
-the highly prepared specialists
-the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
