Job expirat
- Providing expert technical and product support to our customers.
- Responding to customers by email or phone, to both pre-sales queries and post-sales support.
- Replicating bugs as they are reported by customers.
- Continually improving the support processes.
- Identifying the product areas causing the most support queries and working with the QA team to fix them.
- Develop diagnostic methodology and problems work-arounds.
- Document each customer incident in support tracking system in a clear, concise, and understandable format, so that the incident can be forwarded to the German 3rd-Level-Support, in English if necessary.
- Improve product performance by identifying persistent problems and recommending changes, forwarding information to product development staff.
- Student or graduate of a Computer Science-related faculty.
- Good command of the written word. The main communication with clients will be via email, thus the ability to convey ideas clearly and effectively is needed.
- A proven ability to divide and solve problems. Solving difficult technical problems for remote customers involves a process of asking questions to get the right answers.
- Ability to handle support problems by email. Previous use of Help-desk platforms would be an advantage here.
- Minimum 1 year of experience in a technical software support role.
- A customer-oriented attitude is essential.
- Strong system knowledge in Windows (2000/XP/Vista/Windows 7) or Unices (Linux, FreeBSD, OpenBSD, Solaris) environments.
- In-depth knowledge of LAN/WAN network elements and common used protocols.
- Strong knowledge of French (must) and English in writing and speaking (the German language is a plus).
- Good team player
- A self-taught, intelligent, flexible person and a very good professional
Located in Bucharest - Romania, Avira was founded in 2004 by a dynamic core of security experts who is committed to the following values: security ethics, professional attitude, open spirit, pride and respect. These principles are meant to stand at the base of any long term
collaboration and partnership that Avira Soft will undertake.
Avira Soft gathered a team of more than 50 dynamic professionals who are permanently collaborating with the experimented specialists of Avira GmbH , Germany. We are a dynamic and creative team and our purpose is to produce high quality software.
We also impose some requirements for our candidates: creativity, technical knowledge, team working capabilities and the ability to finish the job on time.
