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Our client, one of the world’s leader in data flow software development and integration, is looking for an experienced Technical Support Engineer for the R&D Team in Bucharest.
Responsibilities:
Work with little or no supervision to provide advanced complex troubleshooting assistance, problem replication / duplication, and diagnostic support
Provide advanced technical support for both the application and environment including operating system, database, and network
Lead accounts through multiple issue resolution including customer meetings, status reports, and updates
Respond to phone, email, and web ticket customer issues within target service levels.
Act as a gateway between the customer and the next level of resources; ensuring issues have met minimal requirements for escalation
Maintain current working knowledge of client's products and technology
Document all customer contacts and activities in CRM
Provide beta/sprint support for assigned products
Travel to customer sites to assist in problem diagnostics
Perform after hours pager/cell phone support on a rotating basis
A desire to learn network connectivity and communication protocols. B2B experience preferred
Experience with programming languages including Java, C++ and Perl advantageous
Experience in EDI, Rosettanet, ebXML, XML, EDIINT, AS1 and AS2 desirable
Experience in Oracle and SQL a plus • Knowledge of client server technology a plus
Previous Support Experience Background in Solaris, AIX, HP-UX, Linux beneficial
Physical presence required in the office during normal business hours and occasionally outside of the normal business hours
Work Schedule - Flexibility to maintain the business hours department coverage, including after hours, and weekends as needed
Key competences
Experience in troubleshooting software products issues (install the proper product version, perform the use cases reported by the customer, isolate and replicate the same product behavior like in the customer’s context, distinguish between a software product limitation/error and an environment error)
Capable to replicate a software configuration issue or a software bug based on the symptoms provided by the customer
Very good technical understanding in secure data transfer protocols (like FTP, FTPS, SFTP, HTTP, HTTPS, SMTP/POP3, etc.)
Hands on experience with virtualization techniques
Able to use a protocol analyzer software in order to interpret and detect protocol errors (i.e. WireShark or any other similar sniffers)
Relevant UNIX knowledge (environment variables, shell scripting, tools, basic signals, IPC, file system access permissions, etc)
Relevant DataBase utilization knowledge (SQL scripting, DataBase structure, etc)
Relevant File Coding Standards (XML/XSD, EDIFACT, UTF-8/ASCII, etc)
French Language (speaking and writing)
Career development: Employee career development is one of our client's major company values;
Opportunities for geographical mobility.
An important training plan (technical, product & functional) in order to insure your integration and your performance
A competitive remuneration package and real benefits
A future and a potential for growth in an international company
A very friendly working environment with experienced professionals
Get challenged with important tasks so they can show their full potential and obtain new skills
Working time that can be flexible when needed
More paid vacation – 25 vacation days / year
Open office space with various entertainment opportunities – table tennis, drums, sports and more!
"...Lugera - The People Republic, can I help you?
...enthusiastic and gregarious! ...helpful and present! ...young and
smart! ...ah, almost forgot: also good-looking!...
This is in a nutshell the Lugera - The People Republic team in Romania. Like our
colleagues in the Netherlands, the Czech Republic, Armenia, Poland and
Slovakia, we are a bunch of dedicated, happy people ready to face in a
natural, positive and friendly fashion all your challenges... a bunch of
people at the service of people, unconditionally!
You will find with Lugera - The People Republic the most wonderful HR company,
long-term commitment, full-time dedication on the job, as well as the most
extraordinary parties ever.
Whenever in need of a genuine & devoted long-term partner and friend, call
us! ...You will sense the eagerness in our approach to be flexible, highly
innovative, sharp, non-traditional, supportive and pro- active...! You
will feel we are here for you...!
...Thank you for calling Lugera - The People Republic! ... and paramount important:
THANK YOU FOR BEING THERE WITH US!
Address: 98 Vulturilor Street, Grawe Building, G, 1, 2, 3, 4, district no.
3, Bucharest;
mail to: office@lugera.ro;
Phone: +40 (0)21 3187120, +40 (0)21 3187120, 0800 0800 70 ,0800 0800 70 or
at office@lugera.ro.
In urma furnizarii datelor cu caracter personal, conform legii 677/2001
beneficiati de dreptul de acces, interventie asupra datelor, dreptul de a
nu fi supus unei decizii individuale.
Totodata aveti dreptul sa va opuneti prelucrarii datelor si sa solicitati
stergerea acestora.
Prin inregistrarea acestui curriculum vitae sunteti de acord ca Lugera &
Makler sa prelucreze datele cu caracter personal declarate.
Societate autorizata ca si Agent de Munca Temporara seria B nr. 0000010
din 31.10.2005, inregistrata in Registrul National de Evidenta a Agentilor
de Munca Temporara cu nr. 42."
