28-09-2011 | EXPIRA LA 28-10-2011
Job expirat
Adobe Pass for TV everywhere team is looking for a Technical Support Engineer with an analytical mind and good technical skills, who likes web technologies and has worked closely with customers and partners in the past
To be successful in this role, you need a mix of technical thinking and great people skills. Question topics range from basic to advanced product questions, so problem solving abilities and a willingness to learn new technologies are essential. You'll also have a big part to play in suggesting improvements to our development team, so you'll need initiative and the ability to empathize with our customers.
Responsibilities:
Work closely with the customers, by solving complex technical problems.
Become customer’s advocate in relation with the development team, driving the resolution of issues
Narrow specific issues to different components of the product, work with developers to identify bugs or potential new use cases
Assist multiple customers by understanding each customer’s needs and correctly evaluating the sense for urgency for each of the customers.
Collaborate with multiple teams from different partners across the globe, and leverage Adobe resources to assist the customers.
Develop workshops for colleagues and customers, assist in testing effort, attend conference calls to discuss open issues and tickets, and sharing
Bachelor’s degree in information technology, web design, or another related field or a minimum of 4 years of intense work-related experience in technical support
Strong verbal and written communication skills. Able to work closely with internal staff to understand and communicate issues
Fluent in English, written and spoken
Experienced in customer service, IT support, or technical support
Web technologies knowledge (HTML, Javascript)
Basic programming skills (any of : Java, PHP, ActionScript, JavaScript, Python)
Experience with computer networks, remote access, and Internet based programs.
Good analytical abilities. Outside the box thinker and problem solver
Good team player, but able to work on own initiative.
Bonus Qualifications
Technical training experience
Basic knowledge of various web browsers (Safari, Firefox, etc)
Previous experience with various web development tools (Firebug)
We offer the opportunity to build a career in a rapidly expanding software company, working with international technology groups. Excellent benefits package including Stock Options Plan, Medical and Life insurance, and more.
Adobe believes personal fulfillment and company success go hand in hand, sustaining one another. In fact, our dynamic, rewarding working environment is well known - including eight years on FORTUNE magazine's "100 Best Companies to Work For" and other, similar accolades. By hiring the very best and brightest, Adobe continues to be a simply better place to work - creating a dynamic environment today and providing incentives for future achievement.
Send your resume and portfolio to: hr-romania@adobe.com
Only applications containing portfolio will be taken into consideration.
The position is temporary with the possibility of becoming permanent after a few months
Adobe s office in Romania serves as a Research and Development center and focuses on improving Adobe products such as Dreamweaver, Flex and AIR, and researching related web technologies. The center also provides Adobe with greater access to the business community and the expertise in the growing Eastern European market.
You will find here a Research and Development Center with passionate, exceptional and unique individuals who use their skills to shape the next web technologies. You will be a part of a dynamic and rewarding work environment which is well-known around the world. You will discover the excellent benefit plans and challenging programs at Adobe. Adobe believes personal fulfillment and company success go hand in hand, sustaining one another. In fact, our dynamic, rewarding working environment is well known including seven consecutive years on FORTUNE magazine100 Best Companies to Work For and other, similar accolades. By hiring the very best and brightest, Adobe continues to be a simply better place to work creating a dynamic environment today and providing incentives for future achievement. Adobe is an equal opportunity employer.
