Job expirat
The Customer Support - BEA BID organization provides technical assistance for all Oracle BPM (ex BEA ALBPM products) products to customers, partners, consultants and sales engineers, who are developing applications using the Oracle BPM suite of products and using Oracle BPM products in production.
RESPONSIBILITIES:
- Apply strong technical, communication and customer service skills to resolve incoming technical Service Requests.
- Escalate to Support Management and/or Engineering when needed
- Perform on-call support and/or shift rotation as needed (not mandated)
- Log and track customer call information and troubleshooting activity in a central call tracking system.
- Assume ownership of assigned Service Requests, until a resolution is delivered.
- Utilize multiple internal systems as well as web content to research and apply known solutions.
- Learn the AquaLogic BPM product to be able to understand the customer problem.
- Interact with customers, partners, consultants and sales engineers.
- Diagnose the customer issues. Collect the information needed to troubleshoot the issue. - Create incidents in Oracle’s CRM (Siebel).
- Troubleshoot and solve simple issues.
- Work with Tier 2 and Tier 3 support in an effort to further characterize or resolve the issue as needed.
- Help develop knowledge transfer data based on troubleshooting experiences and general knowledge gained by working with the products
- Any additional requirements determined by management.
QUALIFICATIONS:
- Strong written and verbal communication skills
- Ability to learn new technologies quickly.
- Demonstrate strong troubleshooting and analytical problem solving skills.
- Able to multi-task and manage multiple issues, contacts, companies, and internal groups.
- 1+ years of Java experience or solid knowledge of Java 2 is a must.
- Working knowledge of Databases (MSSQL, Oracle)
- General knowledge of Windows and UNIX operation.
- Experience with J2EE and Web applications is a plus.
- Knowledge of BPM, SOA tools is a plus.
Please submit your CV in English! Thank you!
CAREERS WITH A GLOBAL DIMENSION
Looking for a career that will let you work with the brightest minds in the industry? Want to be part of a global team that is changing the way the world does business? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.
Oracle Corporation started as a representative office in Romania in 1995, given the increase in the number of Oracle products users and also to the development of complex projects based on Oracle solutions that required local expertise. Oracle was the first big multinational software company, which opened an office in Bucharest.
The reasons for which Romania has been included as business area in the Oracle EU Enlargement Countries organization are the following:
- the fast growth the Romanian IT & C Sector
- the highly prepared specialists
- the steady economic development
In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.
Oracle is teamwork orientated, which means it s easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).
We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, initiative, enthusiasm, and who are flexible and good team players.
In return, Oracle Romania will provide you, as a professional, with the opportunities and career progression that will shape you both personally and professionally.
