Job expirat
- Providing expert technical and product support to our customers.
- Responding to customers by email or phone, to both pre-sales queries and post-sales support.
- Replicating bugs as they are reported by customers.
- Continually improving the support processes.
- Identifying the product areas causing the most support queries and working with the QA team to fix them.
- Develop diagnostic methodology and problems work-arounds.
- Document each customer incident in support tracking system in a clear, concise, and understandable format, so that the incident can be forwarded to the German 3rd-Level-Support, in English if necessary.
- Improve product performance by identifying persistent problems and recommending changes, forwarding information to product development staff.
- Student or graduate of a Computer Science-related faculty.
- Good command of the written word. The main communication with clients will be via email, thus the ability to convey ideas clearly and effectively is needed.
- A proven ability to divide and solve problems. Solving difficult technical problems for remote customers involves a process of asking questions to get the right answers.
- Ability to handle support problems by email.
- Previous use of Help-desk platforms would be an advantage here.
- Minimum 1 year of experience in a technical software support role.
- A customer-oriented attitude is essential.
- Strong system knowledge in Windows or Unices (Linux, FreeBSD, OpenBSD, Solaris) environments.
- In-depth knowledge of LAN/WAN network elements and common used protocols.
- Good knowledge of English in writing and speaking (the German language is a plus).
- Good team player
- A self-taught, intelligent, flexible person and a very good professional
Avira (formerly H+BEDV) is one of the leading providers of IT-security software solutions for professional use. As one of the pioneers in this area, the German company has repeatedly contributed to the security market since its launch of AntiVir in 1988 with technological innovations and intelligent new solutions to protect all network components and network levels.
For more information, please visit www.avira.ro.
Send your application at career@avira.ro
