Job expirat
Basic tasks of the job:
- qualify, analyse, investigate and reproduce our customers' complex technical issues to provide 'best in class assistance'
- resolve customer issues in a competent way
- responsible for relaying important information to customers - about implementation, configuration, usage and optimization
- collaborate with our Development Team to ensure timely resolution
- realisation and continuous improvement of our internal processes (ISO 9001)
Requirements:
- Bachelor degree in engineering, Computer science or IT related discipline
- administration and/ or programming skills in Web Technologies - Webserver, Java, Javascript, Servlet Engine, LDAP, DOM, XML/XSL/DTD, HTML, etc
- familiartiy with Database Systems - Oracle, SQL-Server
- strong troubleshooting skills and the ability to provide creative solutions
- ability to quickly master new products and technologies
- organized, autonomous way of working
- communication and presentation skills, team attitude, friendly manner
PTC (NASDAQ: PMTC), announces the launch of its new Eastern Europe Headquarters in Bucharest. The objective of the headquarter is to build a strong team with various business and technical skills to support PTC\'s large growth in the European market\".
PTC is a world leader in extremely high tech and rich detailed digital design. The company provides leading Product Lifecycle Management (PLM), content management and dynamic publishing software solutions to more than 40,000 companies worldwide. The company was formed in 1985, it is the largest software company headquartered in Massachusetts. PTC customers include many of the world\'s most innovative companies in manufacturing, publishing, services, government and life sciences industries.
FY 2007 revenue: $942 million. Headcount: 4500 employees.