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Responsible for maintaining the eServGlobal products.
Assistance given to eServGlobal clients answering their demands and questions.
Connecting remotely on client servers for gathering necessary information, analyze and solve client\'s incidents.
Execute remote interventions and monitoring activities on the client servers when necessary.
Incident tracking and updating using eServGlobal tracking tools.
Maintaining communication with the customer and with support higher levels.
The work is done from our Bucharest office in 12 hours shifts in order to cover 24/7 operation.
Degree in engineering with main focus telecommunications and computer science.
Customer oriented. Focused on problem resolution.
Advanced level of English. French is a plus.
Proven Knowledge of Unix (System Level).
Knowledge of shell scripting (sh, ksh, awk).
Familiar with SQL and database engines administration.
Knowledge of telecommunication protocols for value added services.
Team player who is self motivated and can work independently.
Willing and able to learn quickly new skills and technologies.
Willing to work in 12 hours shifts (nights and weekends included).
The compensation package is at a highly competitive level, related to the performance.
Professional and modern working environment.
Extensive training in Romania and abroad; excellent career opportunities.
Catering lunch provided by the company or lunch tickets
Private medical subscription for the employee and family member
25 working days vacation/year
eServGlobal is a global telecommunication solutions provider, publicly listed at the London Stock Exchange [LSE: ESG]. With a real international presence, it helps more than 75 of the world’s leading Carriers and Service Providers over 50 countries covering 120 million subscribers, by providing turnkey solutions and enabling Multimedia Intelligent Services.
Our solutions portfolio for prepaid services, messaging services, voucher management systems, and voice portals is the result of over 20 years of experience on the design and the development in the fields of voice, telecommunications and data.
Established in December 2001, eServGlobal Telecom Romania is a joint-venture equally owned by eServGlobal (www.eservglobal.com) and SoftNet Group Romania (www.softnet.ro) that has been constantly growing in the past years, from 20 people in 2003 to 80 presently.
Two key factors made this success possible: an almost 100% retention rate among the existing employees and the capacity to draw talented people to join a carefully selected team.
Following this success, eServGlobal Telecom Romania is expanding both by launching new activities and by increasing the existing ones. The current two product line development teams, the 24/7 Technical Support and the Technical Assistance team were joined recently by a team focused on Project implementations.