Job expirat
Basic tasks:
- qualify, analyse, investigate and reproduce our customers\' complex technical issues to provide \'best in class\' assistance and solutions
- support for the implementation, configuration, usage and optimization of our Enterprise solutions
- responsible for relaying important information to customers and by collaborating with our Development Team
- troubleshooting problems and timely resolution of customer issues
- realisation and continuous improvement of our internal processes (ISO 9001)
You will work in an environment in which developing yourself will be part of your daily tasks. A state-of-the-art workplace will be at your disposal and you will work with the most modern software technologies.
Requirements:
- Bachelor degree or higher in an engineering, computer science, software or IT related discipline.
- Administration- and/or programming skills in Web-Technologies (like Webserver, Java, Javascript, Servlet Engine, LDAP, DOM, XML/XSL/DTD, HTML, etc.)
- Fluent English speaker with either French or German skills; additional languages (like Italian, Spanish, etc.) are a plus
- Strong troubleshooting skills and the ability to provide creative solutions
- Ability to quickly master new products and technologies
- An organized, methodical and autonomous way of working
- Communication and presentation skills, team attitude, a confident and friendly manner.
Ideal candidates:
- Knowledge of typesetting terms and publishing software (like Arbortext) is useful
- Familiarity with Database Systems (like Oracle©, SQL-Server) is helpful
- Experience with Repository and/or PDM/PLM-Systems (like PTC’s Windchill® Applications, Documentum, IBM DB2 Document Manager, Oracle iFS, MatrixOne©, Enovia©, SmartTeam©, etc.) are beneficial
- A challenging and dynamic environment
- Structured mentor programs to introduce you to your duties
- Career and development possibilities of an international company in a start-up environment
- Work in a multicultural team with colleagues from all over Europe (and the world)
- Competitive salary and employee benefits
PTC (NASDAQ: PMTC), announces the launch of its new Eastern Europe Headquarters in Bucharest. The objective of the headquarter is to build a strong team with various business and technical skills to support PTC\\\'s large growth in the European market\\\".
PTC is a world leader in extremely high tech and rich detailed digital design. The company provides leading Product Lifecycle Management (PLM), content management and dynamic publishing software solutions to more than 40,000 companies worldwide. The company was formed in 1985, it is the largest software company headquartered in Massachusetts. PTC customers include many of the world\\\'s most innovative companies in manufacturing, publishing, services, government and life sciences industries.
FY 2007 revenue: $942 million. Headcount: 4500 employees.