Job expirat
- Offers Technical Support service to the BitDefender customers via phone, email and Live Assistance in order to ensure the BitDefender business objectives, 24 hours a day, 7 days a week;
- Approaches and solves based on the competencies matrix the technical support
requests arrived via the dedicated support channels;
- Shares technical information about the products with the other teams involved;
- Build, assimilate, implement, audit and improve working procedures;
- Advanced Windows knowledge;
- Linux basic knowledge;
- Customer oriented attitude;
- Communication – sharing information;
- Results and problem solving oriented;
- Initiative and proactivity;
- Fluency in English;
The position is based at the BitDefender HQs in Bucharest.
- Challenging and smart environment;
- Attractive compensation and benefits package;
- Coffee, tea, water, pool table, fussball tables and other small things to make you as comfortable as possible at work.
BitDefender is a leading global provider of security solutions that satisfy the protection requirements of today\'s computing environment. The company offers one of the industry\'s fastest and most effective lines of security software, setting new standards for threat prevention, timely detection and mitigation.
BitDefender delivers products and services to over 41 million home and corporate users in more than 180 countries. BitDefender has offices in the United States, the United Kingdom, Germany, Spain and Romania.