Job expirat
To achieve and exceed the objectives and customer expectations with the perspective to reach the company's targets and guidelines;
To solve in due time the technical situations of the customers;
Excellent knowledge of all used systems, processes and guidelines.
The job requires the following technical knowledge:
- technical understanding, especially of telecommunication products;
- basic knowledge of ISDN technology;
- ability to support installation and configuration of software;
- knowledge of PC operating systems like Vista, NT, XP, CE;
- experience in small network installation;
- Availability to join us - starting with January;
- English language is mandatory;
- Good knowledge of one of the following languages is also mandatory: Italian, Spanish, French;
- Technical knowledge;
- Experience as a customer service representative represents an advantage
- Stress resistant;
- Excellent communication, persuasion and negotiation skills;
- High learning abilities;
- Desire for professional development;
- Works in a solution oriented way;
- Patience, friendliness and positive attitude;
- Team player, good, positive communicator, self-reliant and with high levels of energy.
- International experience
- Free internal training;
- Professional and motivational environment;
- Opportunity to practice and develop the English and other language skills;
- Opportunity to develop technical and customer skills;
- Attractive salary package;
- Possibilities to grow within the multinational organization.
Once a pioneer in contact center, Walter Services today employs more than 7.500 people in Germany, Austria, Switzerland and Poland.
We are building up an international service entity one of Romania´s first banks. Fulfilling via telephone the customer´s needs on a high level of quality and expertise is our minimum goal. The services will be in all private banking aspects for Romanian and later international customers.
Quality is the main essence of every single service offered by Walter Services
www.walterservices.com