Job expirat
The Technical Supervisor will report directly to the Manager of the Representative office for Romania and will successfully fulfill all tasks in the technical sector for all products sold in Romania by the company.
Key Functions and Responsibilities (Include but not limited to):
¿ Technical customer support - replying to customer enquiries in the technical sector, clarification of possible technical problems, which might arise, by telephone and possibly by customer visits.
¿ Direct customer support for key accounts, including installation of high-end network laser printers and multifunctional machines, and demonstration of company software to these customers.
¿ Technical training for technicians of company distributors and dealers. Conducting product presentations, taking into consideration and respecting the time aspect in product market launch; co-operation and regular contact with the personnel in the external service - support in the technical sector.
¿ Ongoing updated market and product information and comparison with competitors OE products (laser printers, MFC, fax machines, typewriters, P-touch, laminators)
¿ Handling guarantee incidents and customer complaints.
¿ Translation and proofreading of manuals and handbooks for every product in the office technology sector.
¿ Organisation and filing of user manuals, service manuals, parts lists and certificates for every OE product, distributed in the country.
¿ Error-free and punctual preparation of the draft versions of brochures and leaflets in the Romanian language in accordance with requirements/ forecasts.
¿ Testing equipment and clarification of technical queries.
¿ Fulfilment of all other tasks and reporting assigned by the Manager of the rep. office and or responsible business coordinator of BIA responsible for RO
¿ Min 2 years of experience in the field of technical supervising in the printing industry
¿ Technical background, technical university degree
¿ excellent English skills, strong communication and relationship building skills
¿ excellent computer skills
Should you be interested in this career opportunity, please send your CV with contact details and privacy agreement, specifying the code of the position in the cover letter to e-mail: n.ionescu@eurojobs.at or fax no: 021 316 23 12; cod. REF: TS
Famous company with international experience in the field of human resources consulting is seeking for its client, an international firm with activities in printing and solution business and personal and home business, for it¿s local representative office in Bucharest for a Technical Supervisor