Job expirat
As a technical helpdesk specialist you will be in charge of…
- Offering support, by phone or e-mail, for those customers that use our gaming devices (this may include but it is not limited to installation instructions or troubleshooting, replacement under warranty conditions etc);
- Offering technical support by phone for those customers that are using high speed internet solutions, on-line billing solutions - Internet Connections Troubleshooting;
- Resolving effectively and timely the incoming incidents (email and phone) to build customer satisfaction and loyalty;
- Offering quick and to the point solutions to customers, based on an in-house developed knowledgebase and on all relevant provided documentation;
- Striving for one-call resolution of customer issues;
- Efficiently coordinating the communication with the Escalations Management Team for more complex incidents to ensure problem resolution.
Conectys is looking to take on board, for its headquarters in Bucharest, energetic and motivated technical helpdesk specialists. The new colleagues we are looking for to join our team are ambitious, outgoing, organized, detail-oriented, customer focused and possesse exceptional communication and follow-up skills…
Consequently, if you are…
- Enthusiastic, self-determined, sociable and communicative;
- Honest, open minded, positive, reliable and proactive;
- A good team player and a friend of computers;
- Looking for new professional challenges;
- A quick learner eager to develop and adapt to other cultures, values, ways of thinking;
And if you have…
- Excellent GERMAN AND ENGLISH writing and speaking skills;
- Demonstrated ability to effectively and efficiently resolve customer requests;
- A professional manner and a demonstrated commitment to providing excellent customer services;
- Respect and courtesy;
- Young spirit & Mature thinking;
- Good observation and self assessment;
- Excellent computer and internet skills;
Then…
We are looking forward to meet you as you might be our new colleague!
We offer…
- Paid training;
- Flexible schedule on PART TIME/FULL TIME;
- Professional work place and development opportunities;
- A great team spirit;
- A young and dynamic atmosphere;
- Financial rewards according to you performance and involvement;
Want to join us? Send us your application now!
Conectys is the market leader in Multilingual Outsourcing Services. Our range of services include Customer Support, Technical Support, Virtual Assistant, Network Operations Centre, Data Research Services, Risk Compliance and Know Your Customer services.
We service all industries and we have particular strength in the Gaming, Media, Consumer Electronics, Telecommunications, Medical, Social Media, Online Commerce and Financial industries.
We offer all our services 24 / 7 / 365 in over 20 languages, including but not limited to English, German, French, Spanish, Italian, Russian, Polish, Slovakian, Czech, Bulgarian, Hungarian, Greek, Turkish, Portuguese, Arabic, Romanian, Dutch, Flemish, Swedish, Norwegian, Finnish and Danish. Our language coverage makes us especially strong in Europe and the Americas.
Is Conectys for you? Do our quick test right here and now:
YOU:
- Are Dynamic, Flexible
- Are Hungry to Learn
- Are Honest and Transparent
- Speak and Write two or three Languages Fluently (yes, we will test you!)
- Love our Core Values
Did you pass? Congratulations, we really want to talk to you! Apply Now!
