Technical Helpdesk Analyst with English

XL World a Xerox Company

15-04-2014 | EXPIRA LA 15-05-2014

Job expirat

RESPONSABILITATI

We are currently expanding one of our teams which provides software solutions that support managing customer revenues worth €20bn across multiple sectors in more than 100 locations in seven languages in Europe, USA and Asia. Our clients include global multinationals in the utilities, logistics, manufacturing, technology, steel and telecoms sectors. We are a rapidly growing software company which has captured and distilled the essential expertise in transforming Credit, Collections and Customer Service policies and processes within the innovative framework of a leading-edge software solution.



* Broad range of technical skills including Windows, Networking, Scripting, .NET and SQL Server.
* Additionally knowledge of CRM, ERP and Cloud computing are desirable.
* You must be hard working, tenacious and articulate as you will be a principal source of technical expertise and guidance in the team. So learning quickly on the job and designing effective solutions based on your knowledge is key.
* You must be able to document, plan and execute often complex technical solutions working closely with our customers and members of the team. You must have excellent presentation skills. At any time you may be involved with several projects.


CERINTE

* Ability to solve complex data issues with elegant, quick and accurate coding
* Excellent diagnostic and problem solving skills
* Ability to articulate issues and propose solutions both in writing and verbally
* Ability to shape and develop relationships with both internal and external customers, often in customer facing environments
* Ability to operate within a team and independently
* Ability to work under pressure to meet deadlines
* Strong customer facing and relationship building skills
* Adaptability to changing situations and needs in line with business and client demands

Note: We are working with large Blue Chip companies on demanding projects. This means demanding timelines and working under pressure.





If you are invited for an interview you will need to sit a technical test. This position is for the bright and engaged IT professional who thrives on hard work and challenges.


DESCRIEREA FIRMEI

With sales approaching $23 billion, Xerox (NYSE: XRX) is the world’s leading enterprise for business process and document management. Its technology, expertise and services enable workplaces – from small businesses to large global enterprises – to simplify the way work gets done so they operate more effectively and focus more on what matters most: their real business. Headquartered in Norwalk, Conn., Xerox offers business process outsourcing and IT outsourcing services, including data processing, healthcare solutions, HR benefits management, finance support, transportation solutions, and customer relationship management services for commercial and government organizations worldwide. The company also provides extensive leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. The 140,000 people of Xerox serve clients in more than 160 countries.